An increasing number of organizations in today's business world are making it mandatory that their employees undergo communication skills training as it has been found to directly impact productivity. Being able to get your message across is an essential
These business skill courses can support a manager’s needs to promote best working practices and efficiency among his or her team. This in turn can help to ensure that the team achieves maximum output from minimum input by doing things right and improve p
This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challe
Acquire techniques in problem-solving and decision making, including root cause analysis of problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.
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