Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating errors or defects in any process -- from manufacturing to transactional an
Customer Care Excellence through Professional Phone Etiquette
Frustrated and burnt out trying to put on another smile for the never satisfied customer? Is service excellence all about pleasing the customer who only seems to want things his way? Isn't there a way to get customers and keep them for life without readin
It emphasises that problem solving is more effective when a group working on the problem engages in questioning to gain new perspectives to a situation and open up communication channels to clear any lingering doubts.
Knowing how your customers make decision is one of the most valuable skill you must have if you want to excel your organisation or business. It will also give the participants much more confidence and higher sales productivity.
In this 2-day programme, you will learn how to communicate effectively with people of different behavioural styles, how you can build an effective team and motivate them towards achieving the department's objectives.
An interactive learning programme using a combination of lectures, exercises and group discussion to discuss the various skills, such as listening, writing and note-taking that are needed to write the minutes of meeting.
Through this workshop, the participant will gain some practical knowledge on organising an event and some of the pitfalls to avoid as well as understand the different types of events and their requirements.
Transforming Performance: The Road to Organizational Effectiveness
Organizations need to reinvent themselves constantly in order to survive and grow. Too often, we have heard about the need to Change and ask ourselves about what to change and how to change? This program highlights what needs to be changed and how to chan
This workshop will benefit anyone who is keen on projecting a professional image at the workplace. Interactive methodologies such as role-plays and case studies will be employed to provide participants with opportunities for skills practice.