Acquire techniques in problem-solving and decision making, including root cause analysis of problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.
Lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms. Assess a negotiation situation, develop strategies for and...
Good telephone skills and etiquette go beyond just sounding good and using the right words. After all, both ‘what you say’ and ‘how you say it’ build the professional image of an organization. This service-oriented workshop encompasses good listening tech
This course is designed to give you the basic tools needed to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage the attendees and leave a positive and...
A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the written
The ability to effectively influence and persuade lies at the heart of our personal and professional lives. The capacity to persuade is the key to effective leadership; whether the goal is to convince one person in a face-to-face encounter, influence a gr
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