Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether.
The Advanced Certified ScrumMaster® training is the next step for professionals who have a solid base in Agile and Scrum values and practices. If you have already had an experience in the Agile environment and know how the process of the product....
Equip learners in pursuring a career in the business travel, meeting, exhibition, incentives, education & events industry Suitable for those seeking career change Provides insight into the managerial and business facets of the industry
Working professionals require essential assertiveness skills that would make them more respected by those working with them. The modern culture also demands that the staff get their points across with flair. In addition, they are expected to contribute..
This course equips the learners with the knowledge and skills to execute change at the team level and to manage the change process within the team. Upon successful completion and assessment of the course, participants will receive a formal recognition....
Equip learners in pursuing a career in the business travel, meeting, exhibition, incentives, education & events industry Suitable for those seeking career change Provides insight into the managerial and business facets of the industry
A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the........
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem.........
Learn effective techniques to control your emotions, improve your relationships and deal with challenging situations and people. When it comes to happiness and success at work, emotional intelligence (EQ) matters just as much as intellectual ability.....
This program is designed for employees who have been newly-promoted to a supervisory or managerial position to improve their people-management skills and, more importantly, be equipped with practical ideas for optimizing the most important resource in....
Sign up for course alerts and stay up to date on the latest courses!