This unit covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challe
The ability to effectively influence and persuade lies at the heart of our personal and professional lives. The capacity to persuade is the key to effective leadership; whether the goal is to convince one person in a face-to-face encounter, influence a gr
While there is today much emphasis placed on digital platforms, the vast majority of sales communication is via print and paper formats. This runs across sales literature, packaging, brochures, and flyers, the point of sale material, catalogues, press adv
Average just won’t make it in the Millenia… Customers today are more informed and more demanding and they know quality service when they get it. And they won’t think twice to take their business elsewhere when they don’t. Keep the customers coming back
Sign up for course alerts and stay up to date on the latest courses!