Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.
Writing reports can be a daunting task. Most of us are required to write reports of varying importance for different audiences regularly. The key for any writer is to ensure that the message is communicated effectively to the intended audience.
Acquire techniques in problem-solving and decision making, including root cause analysis of problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.
This 2.5-day course covers the entire spectrum of F&B operations management – understanding the distinct operational characteristics of various F&B concepts, recruiting and grooming your team, developing cost-efficient duty rosters, etc.
In the increasingly VUCA business environment, where disruptive business model and digitalisation galore, it is increasingly important for leaders to develop team agility and harness teamwork and diversity to build up resilience and innovation.
Identify areas for continuous improvement and apply strategies to facilitate, motivate and sustain initiative and innovation in the team while also being able to identify, evaluate and measure risks associated with innovation and taking initiative at team
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete...
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