Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all. Do you know anyone good at conflict management? Do you admire them? Do you envy them? Not so surprisingly most people want to avoid conflicts altogether.
In every type of business, you are bound to encounter irate, demanding and unreasonable customers. Service providers can well appreciate that it is never pleasant to handle irate or irrational customers, even though they know it is important to keep.....
Customers are the reason we exist. The ability to manage customer relationships well and keep customers coming back is of utmost importance to all organisations. To provide positive service experiences, service professionals need to understand their.....
Microsoft’s Excel is more than just an online spreadsheet. From its humble beginnings, the Excel program is now the main online spreadsheet employed by everyone. Be it simple home accounting to modular solutions in major corporations, Excel is used by....
PowerPoint is becoming more than just a presentation aide. With audiences demanding more than just pretty visuals look at, the PowerPoint presentation has become more than just an adjunct to the speaker – more often than not it shares centre stage with...
Coaches in the sporting world have fine-tuned their coaching skills to ensure their athletes win, set records or at least achieve their best results. In the same way team leaders, supervisors, managers and mentors need to be workplace coaches to help.....
This programme is for industry professionals who want to gain skills and knowledge in fundamental Cook & Chill method and how to apply Cook & Chill technology to specific products such as meat, poultry, egg, vegetables and starch. Upon completion........
In the digital age, consumers hold all the power. With the click of a button, they can choose what they want to see, hear, or engage with. It’s easy for your brand to get dismissed as traditional forms of marketing become less effective. Whether you’re...
The Specialist Certificate in Intangible Asset Management is an 8-months part-time programme, targeted at professionals who are keen to enter the intellectual property (IP) industry or to learn about the business value of intangible assets.
Very often the average user of Microsoft Word scratches the surface when it comes to its features. This is especially so as with each version of Word, Microsoft adds more and more features, bringing it ever closer to desktop publishing standards.
This course aims to provide the learner with the knowledge and skills to identify talents as defined by the organisation and by operational needs, and how to cultivate good relationships within a team. It also builds on the knowledge and skills...........
A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the........
Awareness for Company of the Statutory Registers and to maintain to law, the national regulator of bsiness entities come under the Accounting and Corporate Regulatory Authority (ACRA) as well as tax regime under Inland Revenue Authority of Singapore (IRAS
The two-day workshop is designed to help participants to understand and apply the Principles of Effective Planning, coordinating and implementing events. Participants will learn how to weave in key messages when planning and implementing events...........
The Advanced Certified ScrumMaster® training is the next step for professionals who have a solid base in Agile and Scrum values and practices. If you have already had an experience in the Agile environment and know how the process of the product....
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