Course introduction

Studies have shown that emotional intelligence is a powerful key to effective leadership. This course delivers the in-depth knowledge and practical skills you need to ensure that you are a strong, emotionally intelligent leader. You will learn how to apply emotional intelligence to specific leadership situations to gain the authority and success you strive for as a leader. An increasing number of companies are recognizing the benefits of using emotional intelligence in their management philosophy. The skills of emotional intelligence allow you to understand yourself and others, develop, motivate and build trusting relationships with your staff and/or customers. Emotional intelligence also brings out the best in others, resulting in positive emotions, initiative and innovation, improved performance and corporate success. You will learn that emotional intelligence is indeed an indispensable manager's tool for professional excellence.

Course Benefits

At the end of the course, you should be able to:

Apply knowledge of emotional competencies and techniques to achieve workplace effectiveness.
Develop skills that are essential for helping to build successful interpersonal and professional relationships.
Manage and motivate staff for better performance and organizational effectiveness using EQ.
Assess and guide staff involved in problematic working relationships using EQ competencies.

Course Outline

INTRODUCTION TO EMOTIONAL INTELLIGENCE

What is IQ
What is EQ
IQ as a predictor of success
EQ as a predictor of success

THE FIVE COMPETENCIES OF EMOTIONAL INTELLIGENCE

Self awareness
Self regulation
Motivation
Empathy
Social skill

DANIEL GOLEMAN’S EMOTIONAL COMPETENCY FRAMEWORK

Personal competence
Self awareness
Self regulation
Motivation
Social competence
Empathy
Social skills

LEADING YOURSELF IN AN EMOTIONAL INTELLIGENT WAY
PERSONAL COMPETENCE AND INTERPERSONAL SKILLS

Perception
Communication
Non verbal communication
Active Listening

SOCIAL COMPETENCE AND INTERPERSONAL SKILLS

Empathy
Identifying emotions
Using emotions
Understanding emotions
Managing emotions
Building relationships

MANAGING YOUR EMOTIONS

Be aware of your inner dialogue
Motivating yourself

SELF-EMPOWERMENT

The seven principles of self empowerment

EQ AND MANAGING CONFLICT

Conflict triggers
Conflict management

BUILDING RELATIONSHIPS IN AN EMOTIONALLY INTELLIGENT WAY

The social awareness cluster
Develop the four communication skills
Questioning
Developing interpersonal expertise
Building trust

PERSONAL STYLE INVENTORY

SUMMARY

Guidelines for best practice of EI at workplace
Ten habits of high EI people
Tips for developing EI

ACTION PLAN

METHODOLOGY

Lectures, self-assessments, games, case studies, role-plays.

Available Course Sessions

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Trainer Profile

Jeffrey Williams.

Jeffrey Williams is a Trainer and an Education Success Coach. He has been a public speaker and a trainer for the past 15 years and has achieved a breakthrough in training and coaching CEOs, managers, supervisors and employees of MNCs and SMEs.

Jeffrey is also an Education Success Coach, Frequently conducting training for children, students and teenagers. As an Education Success Coach, he has mentored children in their studies, provided assistance in problem solving and coaching them to have a positive attitude and mindset in their self-development.

Currently doing training for corporations, Jeffrey's achievements and references include conducting various training programmes for management staffs and employees of organizations including MCYS, Singapore Power and NACLI (National Institute of Community Leadership) and students and teachers of Temasek Polytechnic, Singapore Polyechnic and Nanyang Polytechnic. Jeffrey also conducted a workshop on Acquiring Effective Communication Skills to officers and men of the Singapore Armed Forces Military Medicine Institute (MMI), National Environment Agency (NEA) and Inland Revenue Authority of Singapore (IRAS)

Some other prominent trainings include customer service relationship management training, mastering negotiation intelligence for leaders and middle management which was conducted for various organizations and schools. He was invited by the University of Economics in Ho Chi Minh City, Vietnam, to give a talk on iLEAD - A program on public speaking, presentation and leadership skills to the management team and undergraduates at the university as well as "Career Planning and Development" to various organizations' business and human resource directors at a public seminar in Ho Chi Minh City.

On 26th August 2010, Jeffrey was also featured as a trainer and speaker for a 1 day Straits Times 701 workshop on "Persuasion, Influencing and Empowering Skills" to participants from various corporate industries and government agencies. Other overseas training assignments included trainings in Vietnam, Malaysia and Indonesia to organizations' CEOs and Managing Directors on Strategic Leadership Management, Customer Relationship Management and Mastering Effective People Skills for Organizational Excellence.

Last year, Jeffrey conducted various trainings for Singapore Armed Forces, NHST Asia Media, Singapore General Hospital and Healthway Medical Group. The training was focused on customer relationship management, mastering effective people skills and business oral presentation skills. Participants enjoyed and benefitted from the training and Jeffrey is currently doing a personal coaching for these participants.

Previously, Jeffrey has been in the sales and marketing profession for about 12 years involving business deals and transactions and assisting the marketing team in road shows and advertisements. With the years of experience in both the sales and marketing arenas, he has now ventured out to train would be sales and marketing personnel on the tips and techniques of closing every sale and making every client feel satisfied and important. Jeffrey was invited as a guest speaker on 2 occasions last year for 93.8 Live Radio to discuss topics on Mastering Effective People Skills as well as Mastering Entrepreneurship by just simply playing a game.