Course introduction

Effective communication is becoming an increasing concern in today's day and age. Poor communication at work has caused an endless waste of time, stress and conflict. The purpose of this workshop is to develop strong communicators who are valuable assets to their organization and personal lives. To Fulfill this aim, this program touches on the following aspects: - Understanding and practicing various communication styles - Learning the right type of communication style for the occasion - Creating Win-Win situations through effective communication - Resolving conflict internally and externally - Building and sustaining relationships at work and with your customers

Course Benefits

To identify and introduce what constitutes Effective Communication
To assess indivudal's own communication style using a Profiling Tool (Lumina Sparks)
Addressing the needs of situations
Developing a stronger adversity quotient
Building networking skills
To learn the techniques to help maintain equilibrium create constructive solutions through effective communication
Mapping out an individual communication plan
Understanding the impact of communication skills on organizational effectiveness

Target Audience

This workshop is open for any executives and/or empolyees who would like to develop strong communications and building a successful professional relationships at work.

Course Outline

Definition of Communication

Verbal and body language
The importance of effective communication

Communication Styles

Which style is most effective for your job
Practicing styles you are less comfortable with

Communication Process

Various components of a message
Understanding the communication process

Effective Message Delivery

Becoming an effective deliverer and receiver
Ensuring that your intent is the same as that which is received.

Communication Tools

Learning how to communicate effecitvely using modern technology
The right etiquette to use in various situations

Delivering Negative Messages

Types of negative messages
How to deliver negative or sensitive messages professionally
How to structure negative messages

Communication for Conflict Resolution

Accepting and appreciating healthy conflict
Creating win-win solutions with clients and colleagues
Handling conflict at work in a tactful and constructive manner

Communication and Relationship Management

Forming strong bonds with clients and co-workers
Creating a healthy and conductive environment at work

Training Methodology:

Interactive session with the Trainer
Mini Lectures and Role Plays to bring out the learning lessons
Demonstration by the Trainer to break down communication barriers
Case Studies Highlighted
The use of Profiling Tool (Lumina Sparks) to assess your communication style

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Adrian Choo

Adrian has been a trainer with extensive experience in conducting corporate training. Adrian delivered training extensively in Singapore and in various countries in the APAC region, guiding and teaching corporate staff from executive to managerial roles. Previously received training from the President of Singapore Psychological Association, Adrian held the Principal Trainer and Senior Marketing Manager positions in a training institute directed by the President.

Well-known for his flair for incorporating andragogy games; contextualized case studies; and other creative facilitating tools, Adrian delivers impactful trainings that allow transformational learning and job transference to take place. For appreciation of his contribution, Adrian received the Letter of Commendation in his military reservist unit which won "Best Unit Award" for four consecutive years (2010-2014).

Adrian is honoured to be invited as panel judge for the Youth Entrepreneurship Symposium organized by NTUC Nebo in 2010. He is now a mentor for A*STAR Tech Startup, working closely with A*STAR scientists to commercialise their latest tech products in the market. He was also engaged as an instructional designer, curriculum developer and assessor for two courses: Certificate in Curriculum Development and Instructions and Certificate in Harnessing Innovation and Entrepreneurship. Both programs are accredited by London Teacher Training College and are currently conducted in Singapore.

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