Business Emotions

Kaplan Professional


Course introduction

This programme will enable individuals to understand and apply self awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.



Target Audience


Team leaders or supervisors who need to apply emotional competence to manage self and team at the workplace.



Course Outline


Learning Outcomes

  • Understand and apply self awareness techniques and model Emotional Intelligence principles
  • Facilitate understanding and management of self and others in a team
  • Cultivate a positive emotional climate at the workplace
Course Outline
Participants will experience and learn to:
  • Recognise own emotional states, the causes of those emotional states and its effects on own and team’s performance and interpersonal relationships at theworkplace
  • Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence
  • Model behaviours that demonstrate application of Emotional Intelligence
  • Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members
  • Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account
  • Provide opportunities for team members to express their thoughts and feelings and assist them in understanding the effects of their behaviour and emotionson others at the workplace
  • Encourage team members to develop their own Emotional Intelligence to build positive relationships among one another to achieve team goals
  • Promote a positive emotional climate at the workplace
All price listed are inclusive of 7% GST and exclusive to Singaporeans and Permanent Residents.



Available Course Sessions


Please click here to stay updated on upcoming sessions.



Trainer Profile


Kaplan Learning Institute

Upgrading your credentials and skilling-up is increasingly essential in a highly competitive workforce. Kaplan Learning Institute offers professional qualifications in the areas of accountancy and finance (under the department of Kaplan Financial), and also soft-skills short-term training (under the department of Kaplan Professional) all aimed to hone your skill sets to ensure that you stay ahead of the competition. Allow us to help build your success story!



 

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