Problem-solving is a major challenge for any organisation. This programme has been specially designed to lead participants to appraise, examine and diagnose systematically a problem situation, its root causes, and to generate actions utilising analytical tools.
Course Benefits
Upon completion of this workshop, participants will be able to:
- To solve problems and prevent recurrence of those problems by looking at real root causes
- Understand standard problem-solving methodology
- Document and communicate progress during your problem-solving project
- Provide a common language and approach to solving problems
- Use a data-based approach to ensure problems are correctly identified and eliminated
Target Audience
The programme is suitable for those who are involved in problem-solving situations, such as supervisory level staff and above
Course Outline
Module 1: Introduction
Module 2: Appropriate Uses and Application of Root Cause Problem Solving
Module 3: Define The Problem
- Identify The Problem and The Importance Of Working On It
- Output Of This Step
- Case Exercise
Module 4: Current Situation?
Module 5: Clarify The Problem Area as The Situation Exists Today
- Output Of This Step
- Case Exercise
Module 6: Root Cause Analysis
Module 7: Identify and Verify The Root Causes Of The Problem
- Output Of This Step
- Case Exercise
Module 8: Solution
Module 9: Develop Plan to Eliminate The Root Cause of The Problem / Situation
- Output Of This Step
- Case Exercise
Module 10: Check Results
Module 11: Implement Plans, Confirm They Have Impacted The Root Causes And The Goals For Improvement Have Been Met
- Output Of This Step
- Case Exercise
Module 12: Standardisation
Module 13: Modify Process/System to Ensure That The Improvements are Sustained Over Time
- Output Of This Step
- Case Exercise
Module 14: Future Plans
Module 15: Evaluate Where We Have Been and Where We Need To Go
- Output Of This Step
- Case Exercise
Available Course Sessions
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Trainer Profile
Andrew Cheah
All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.
