It is imperative that organisations focus on maintaining a competitive people edge. They need to manage performance, harness and grow talent by developing the skills and competencies of their employees to achieve exceptional standards of performance.

The ability to train and develop people in an organisation and to achieve its objectives is one of the essential skills of effective managers. One on one training or in groups must be relevant, have identifiable objectives, be well structured and have elements of evaluation for it to be truly effective and produce desired results.

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Course Benefits

Upon completion of this workshop, participants will be able to

• Develop an understanding of a performance driven organisation, business and people development objectives 
• Understand training needs
• Design and develop training programmes
• Focus on delivery skills, body language and voice projection
• Understand techniques about handling people being trained
• Learn how to deal with difficult situations or difficult participants
• Train and facilitate the target audience, manage questions and answer
• Evaluate and follow up to enhance training effectiveness

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Target Audience

Trainers and would be trainers. Training managers and officers who need to design, develop and roll out training, analyse training needs within their organisations and to make recommendations on possible outcomes. Participants who want to review their personal, functional and organisational readiness to respond to the changing needs of the business and to focus on developing talent.

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Course Outline

Training in an Organisation Context - Clarifying Objectives

• Approaches to Assess Training Needs
• Instruments to Analyse Training Needs
• Prioritising Training Needs
• Sourcing Training Programmes
• Developing Annual Training Plans

The Training Process and Trainer Competencies
The Importance of Planning and Timing
Identify Aims and Objectives for Each Training Sessions
Plan and Structure Training Content
Understand and Assess how People Learn
Planning, Preparation and Notes and Visual Aids
Introductions and Setting the Scene with Ground Rules
The Training Cycle
Barriers to Learning
The Learning Cycle
Training Styles and Flexibility - Presentation and Communication Skills
Delivery Skills Maximising Body Language and Communication
Manage Group Discussions Effectively
Handling Feedback - Importance of Constructive Feedback
Evaluation and Follow-Up: Why Training Needs Assessment
The Importance of Training Evaluation
The Levels of Evaluation
Methods of Training Evaluation
Avoiding Pitfalls

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Available Course Sessions

Please click here to stay updated on upcoming sessions.

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Trainer Profile

Grace

Grace is a highly dynamic and enthusiastic trainer/facilitator and consultant. She has been in the training and development profession for over 30 years with more than 20 years’ experience in consulting, designing, developing and delivering training workshops.

She has delivered training workshops to over 7,500 participants and has received excellent ratings.

She has a passion for the training and development of people and is a firm believer in the enhancement of human capital and life-long learning. Her unique and effective style of communication and her flair in bringing complicated concepts across effectively have greatly helped executives & employees in this region in their work performance. Her last position was that of Training Manager of the Call Centre for the largest local bank. She was responsible for building the training and development plans for over 300 staff in the Centre.

Over the years, she has held responsibilities in areas of learning and development including managing the training function, consulting with organisations, designing, consulting, developing and facilitating training workshops in the areas of customer service, telephone communication, team building, personal effectiveness, business manners & social etiquette, western dining etiquette, train-the-trainers, DISC Personality Profiling, Multiple Intelligences Profiling. Her professional alignments are with the Institute of Technical Education where she trains the Train-the-Trainers Programme.

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