21st Century Leadership


Course introduction

Is your organisation being affected by one or more of these problems: whining, dissatisfied, demotivated and disenchanted staff? job-hopping employees and low retention? disappearing (or disappeared) loyalty? stressed or burnt-out workers? increase in suspicious/questionable medical leaves? Those who are in first-line or middle management are key - the talented employee may join a company because of its charismatic leaders, its generous benefits and its worldwide training programmes... but how long that employee stays and how productive he is depends on the immediate superior. Companies need first-line and middle management to motivate, communicate and build relationships effectively. In other words, the tactical handling of your key competitive advantage - People!

Target Audience

This program is prepared for supervisors, leaders, managers and anyone who has subordinates or needs to work with other team members.

Course Outline


  • Provide an understanding of the concept, process & functions of management and leadership
  • Help team think out of the box
  • Equip with the knowledge and practice of the fundamental concepts of stakeholders management
  • Improve employee satisfaction and thus retention
  • Help company achieve breakthrough and maintain the entrepreneur spirit
  • Solve organisational problems effectively
  • Manage team to face change effectively
  • Avoid being a corporate fool by looking at repeat problems intelligently

People Management
  • Leadership/management styles
  • Personality traits
  • Impact of the above to dealing with people and issues
Business acumen and Entrepreneurial spirit
  • Definition of entrepreneur
  • Famous corporate cases: successes and flops
System Thinking
  • Definition: what is it?
  • How to use system thinking to handle problems and challenges
Think out of the box
  • Case discussion: Interview logic and analytical thinking
  • Differences between critical, analytical & creative thinking
  • Example of “out of box” case
  • Creative Techniques
Influencing Skills
  • A look at Organisational politics: power and influence
  • Major influencing techniques
  • Pros and cons of each
Managing Change
  • Why people resist change and what do with it?
Building Relationship and Stakeholder Management
  • Team working
  • Stakeholder Analysis and management
Ability To Motivate
  • What is motivation? What makes people move or tick?
  • A look at Motivation “on the street”: spare the theories like Maslow, Herzberg, McGregor, Skinner, etc…
  • How to apply to get results

Trainer Profile

Andrew Cheah

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.