Writing Good Minutes


Course introduction

As organisers and leaders of meetings, we understand that meetings would be effective when the agenda justifies the purpose of the meeting and with the necessary people. Minute taking should follow various rules of trust and this can only be achieved if they are well planned, organised and followed-up on all decisions and commitments.

Target Audience

Secretaries, Executives and Professionals.

Course Outline


Upon completion of this workshop, participants will learn to:

  • Manage secretarial responsibilities for productive meetings
  • Apply procedures for proper preparation for a meeting
  • Use principles and techniques of minutes taking to record proceedings of meetings accurately
  • Distinguish relevant from irrelevant points
  • Recognise definite decisions made and actions required
  • Exercise sensitivity in the writing process
Before the Meeting
  • What are minutes?—types of minute
  • Business meeting buzzwords and terms
  • Meeting documents—notice of meeting, agenda, chairman’s agenda, previous minutes, attendance register, reports, etc
  • Prepare note-taking forms
During the Meeting
  • Listening comprehension and note-taking skills
  • Know how to identify importance of business transacted at meetings, emphasise coverage in minutes presentation and seek clarification from speakers
  • Observe mistakes and problems encountered at meetings and minutes presentation
After the Meeting
  • Writing skills using the 4 C’s—clear, concise, courteous and correct
  • Minutes of meeting format and organisational structure
  • Language/grammar discussion—Reported speech / tenses & subject verb agreement/ subjunctive/ infinitive/ active vs. passive voice
  • Post mortem of meeting, follow-up action and summary
  • Lecturing
  • Group Discussion/Brainstorming
  • Case Studies
  • Self-Analysis/Critique Session
  • Learning from a Partner
  • Interactive Exercises

Trainer Profile

Caroline Dawson

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.