Communicating Effectively with Generation Y in the Workplace


Course introduction

Generation Y is a term used to refer to those born in the early 1980s to the early 2000s. With the entry of Gen Y into the workforce, many organisations are looking for ways to attract, retain and motivate their younger employees.

Target Audience

All levels of staff.

Course Outline


Upon completion of this workshop, participants will:

  • Understanding their Gen Y colleagues better
  • Identify those unique generational factors that influence the importance of recognition, reward and respect as Gen Y motivators
  • Be able to apply new techniques for more successful engagement of Gen Y colleagues
  • Establish and sustain effective communication as a shared responsibility
  • Maximize Gen Y’s unique working preferences
  • Feel more confident about working with Gen Y colleagues

Understanding the Whys of Gen Y
  • Understanding the characteristics and mindset of Gen Y
  • Testing assumptions about Gen Y
  • Gen Y and the changing workplace
  • Workplace issues important to Gen Y
Case Studies
  • Discussing workplace practices that have successfully integrated Gen Y (the trainer will try to focus  on practices relevant to the nature of the organisation)

Exploring Leadership Styles to Accommodate Gen Y
  • Understanding the impact of different leadership styles on Gen Y
  • Adapting leadership styles to accommodate the predominant DiSC profile of the organisation’s employees
  • Exploring motivational strategies in the areas of performance appraisal, decision making and work allocation
  • Opportunity for a facilitated discussion on implementing these strategies at the organisation concerned

Trainer Profile

Khyati Kapai

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.