This workshop emphasizes communicating effectively and building effective working relationships to get work done. You will learn strategies on how to be an effective support and resource in your workplace, to produce results. Awareness of effective communication techniques and knowing how to develop good interpersonal skills enable you to produce effective results to exceed the organisation's expectations.

Target Audience

Managers/Executives / Secretaries / Personal Assistants Administrative Assistants / Support Staff

Course Outline

• Understanding how different behaviours problem-solve and make decisions, and behaviours that are task - oriented versus people-oriented.
   
• Adapting to different behaviours
     - different ways of problem-solving, of making decisions
     - different ways of receiving information, giving information
   
• Techniques to be an effective support at work
     - negotiation skills
     - influencing skills
   
• Being an effective team player - techniques you can use to strengthen your working relationships, to be an effective team player

Available Course Sessions

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Trainer Profile

Yeo Beng Teck

Yeo Beng Teck has been actively involved in Human Resource Development, organisation change, and facilitation for over 10 years specializing in soft skills training, customer service, leadership development, team effectiveness, feedback and coaching. He is highly-energetic, and has a strong passion to develop people, thus easily engaging his participants with his working experiences.
Beng Teck is usually rated above 4 (out of a 5-point scale) for effective delivery of his training courses.