A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written.

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Course Benefits

After the workshop, you will be able to:

•     write clear, concise and courteous emails in a professional way
•     use appropriate tone and language to communicate meaning effectively
•     present information in a reader-centric manner

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Target Audience

Executives and administrators who in the course of his or her work need to correspond through emails.

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Course Outline

Common Problems in Email Writing

Formatting Workplace Email

• salutations and closings
• email signature

Getting Readers' Attention

• subject line
• distribution lists

Organising Contents

• writing plans for different purposes
• listing, subheadings and tables

Use Correct Language and Appropriate Tone

• formal and informal language
• plain English
• rapport building
• positive words
• concise messages
• active and passive voice

Email Etiquette Review

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Available Course Sessions

Please click here to stay updated on upcoming sessions.

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Trainer Profile

Ms Audrey Lai

Audrey has several years of working experience in the public and private sectors: corporate training, education, accounting, project management and banking. She brings with her a wealth of experience working with diverse groups of people, and in different environments and work cultures. For the past 12 years, she has been a corporate trainer, specialising in business communication and English language training. She has designed and delivered business communication courses to corporate executives from different levels. These courses range from business correspondences (emails, letters and minutes), grammar for business English, proofreading and editing to dictionary skills for speaking and writing. As a believer of life-long learning, she has in-depth understanding of adult learning issues and is always ready to encourage participants to adopt an open and a learning attitude. She enjoys working with participants from diverse professions and facilitating group participation to enhance their business English skills. She brings learning to life, and many have benefited from her subject knowledge, interactive approaches, hands-on tasks and practical examples in the programmes she conducts.

She holds a Master of Education (English Language) from the Nanyang Technological University, a Bachelor of Arts and a Diploma in Management Studies. She also has a Certificate in Teaching English as a Second Language (TESL) and an Advanced Certificate in Training and Assessment (ACTA).

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