Cutting Edge Skills at the Workplace: Influencing, Persuasion and Empowering Skills

Excellence Edge International

Course introduction

Many situations arise where you need to influence the behaviour or attitudes of managers, superiors, colleagues, customers, clients, suppliers and subordinates. Often, you either do not have or do not wish to use position power. You have to rely on influencing others through influencing, assertiveness, negotiation and empowering skills. This workshop enables you to develop all the skills necessary for all influence, persuasion and empowering situations.

Course Benefits

  • Become an effective team leader
  • Building happier and healthier relationships with the people around you
  • Uncover your communications strategy for effective people management

Course Outline

Persuasive influencing – challenges and key characteristics

  • Learn what is preventing you from achieving good people skills
  • Understand the difference that makes a difference between people who excel in the art of persuasion and people who do not
How to overcome fear of rejection and failure
  • Find out the secrets to breaking out of your own “mental prison”
  • Understanding the power of conditioning
  • Turning fear into feedback for improvement
The psychology of influencing and how to achieve positive thinking
Secrets to building powerful first and lasting impression with anyone
  • Learn to connect and establish rapport with anyone whom you have just met within seconds
  • Leveraging on all the 3 different modes of communication for maximum influence- Words, Tonality, Body Language
Learning to persuade with ease and elegance
  • Introduction to motivation strategy
  • Strategy Elicitation
  • Using Preferred Representational systems (Visual, Auditory, Kinesthetic, Auditory-Digital) to influence and motivate
  • Learning about sub modalities and syntax
How to influence people at 5 different levels- Environment, Behaviour, Capabilities, Values, Identity
  • Study of Meta-Programs
  • Enneagram Personality Profiling tool
  • Learn to build happier and healthier relationships with others at a deeper level
Activities to enable skills development in assertive influencing with colleagues, staff, bosses, clients, internal/external customers etc.
Training Methodology
  • Group Activities of Think, Pair and Share to bring out the learning outcomes
  • Demonstration by the Trainer on Concepts and Application of each teaching model
  • Role Plays and Activities from the Participants
  • Project Work done by each participant. Trainer to give evaluation and feedback after presentation by each participant

Available Course Sessions

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Trainer Profile

Jeffrey Williams.

Jeffrey Williams is a Trainer and an Education Success Coach. He has been a public speaker and a trainer for the past 15 years and has achieved a breakthrough in training and coaching CEOs, managers, supervisors and employees of MNCs and SMEs.

Jeffrey is also an Education Success Coach, Frequently conducting training for children, students and teenagers. As an Education Success Coach, he has mentored children in their studies, provided assistance in problem solving and coaching them to have a positive attitude and mindset in their self-development.

Currently doing training for corporations, Jeffrey's achievements and references include conducting various training programmes for management staffs and employees of organizations including MCYS, Singapore Power and NACLI (National Institute of Community Leadership) and students and teachers of Temasek Polytechnic, Singapore Polyechnic and Nanyang Polytechnic. Jeffrey also conducted a workshop on Acquiring Effective Communication Skills to officers and men of the Singapore Armed Forces Military Medicine Institute (MMI), National Environment Agency (NEA) and Inland Revenue Authority of Singapore (IRAS)

Some other prominent trainings include customer service relationship management training, mastering negotiation intelligence for leaders and middle management which was conducted for various organizations and schools. He was invited by the University of Economics in Ho Chi Minh City, Vietnam, to give a talk on iLEAD - A program on public speaking, presentation and leadership skills to the management team and undergraduates at the university as well as "Career Planning and Development" to various organizations' business and human resource directors at a public seminar in Ho Chi Minh City.

On 26th August 2010, Jeffrey was also featured as a trainer and speaker for a 1 day Straits Times 701 workshop on "Persuasion, Influencing and Empowering Skills" to participants from various corporate industries and government agencies. Other overseas training assignments included trainings in Vietnam, Malaysia and Indonesia to organizations' CEOs and Managing Directors on Strategic Leadership Management, Customer Relationship Management and Mastering Effective People Skills for Organizational Excellence.

Last year, Jeffrey conducted various trainings for Singapore Armed Forces, NHST Asia Media, Singapore General Hospital and Healthway Medical Group. The training was focused on customer relationship management, mastering effective people skills and business oral presentation skills. Participants enjoyed and benefitted from the training and Jeffrey is currently doing a personal coaching for these participants.

Previously, Jeffrey has been in the sales and marketing profession for about 12 years involving business deals and transactions and assisting the marketing team in road shows and advertisements. With the years of experience in both the sales and marketing arenas, he has now ventured out to train would be sales and marketing personnel on the tips and techniques of closing every sale and making every client feel satisfied and important. Jeffrey was invited as a guest speaker on 2 occasions last year for 93.8 Live Radio to discuss topics on Mastering Effective People Skills as well as Mastering Entrepreneurship by just simply playing a game.