Understanding KPI & KRA


Course introduction

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations, however, are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good.

Course Benefits

Upon completion of this workshop, participants will be able to;

  • Define KPI and its relevance to the participants’ areas of responsibility
  • Set expectations and work together to improve performance
  • Assess and review performance strengths and weaknesses
  • Enhance awareness of obstacles to success and take actions to overcome them
  • Contribute to organizational objectives

Target Audience

Officers, Supervisors, executives, managers, senior management and anyone who needs to handle their areas well.

Course Outline

Module 1: Introduction to Performance Measurement, KRA and KPI

  • What are KRA and KPI?
  • Definition?
  • Why is KPI setting important in an organization
Module 2: The reasons for setting KPI
  • Workshop discussion on the reasons
Module 3: Right & wrong types of KPI
  • Why is it crucial to set KPI?
  • How to set the correct KPI?
Module 4: Parkinson Principle
  • What is the Parkinson principle?
  • How to apply in performance management
  • Using Parkinson to set goals or target
Module 5: System concept & Review system
  • What is a Management System?
  • Linking KPI to Performance Appraisal System
  • 100% fair, objective, transparent: possible?
  • Workshop

The course will be delivered through a combination of Metaphoric and Learning-By-Doing approach, whereas the participants will be going through various scenarios which interact with the subject itself. Active learning activities are included to allow participants to engage actively in the learning process. These active activities may include:
  • Hands-on exercises
  • Group discussions
  • Case studies
  • Interactive storytelling
  • Commentary on other companies/industries
  • Video presentation

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Andrew Cheah

Mr Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of performance management, productivity improvement, behavioural change, and leadership. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam.

In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr Mahathir. Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc. Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).