Course introduction

This course focuses on the manager as an operations manager. It provides the learner with knowledge and skills to set targets, plan, requisition, and manage department resources, and to monitor and reward performance. It also provides learners with a wider view of the industry and business landscape, to allow learners to perform more strategically.

Upon successful completion and assessment of the course, participants will receive a formal recognition through the award of a Statement(s) of Attainment (SOA).

The SOA is a nationally recognised qualification indicating the participant’s ability or competence in a particular area. This means that the participant is certified by SkillsFuture Singapore (SSG) as being able to perform a task appropriate to his/her occupational level and work demands.

The number of SOA received for the successful completion of this course is 3.

Upon successful completion and assessment of all five courses (Develop Professional Competence, Build a Positive Work Environment, Achieve Team Results, Develop Team Capabilities and Manage Change), participants will also receive a formal recognition through the award of the WSQ Professional Diploma in Leadership and People Management.

The WSQ Professional Diploma in Leadership and People Management is a nationally recognised qualification indicating that the participants are able to apply and contextualise leadership and people management skills and knowledge in a range of work activities.

Course Outline

Learners will be able to:

Develop department strategies and operating plans according to organisation strategies and goals
Forecast, acquire, and manage resources effectively to achieve department outcomes
Develop a department budget
Define indicators of success and measure and reward performance