This course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments,
including continuous improvement of customer service system.
- Alignment of customer service system with organisational objectives
- Process of implementing a customer service system
- Maintaining and monitoring customer service systems
- Process of continuous improvement of customer service system
Available Course Sessions
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WSQ Certified Trainer
WSQ Certified Trainer by SkillsFuture Singapore (SSG)