WSQ Manage Customer Services (SSF)

Avanta Academy

Course introduction

This course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, 
including continuous improvement of customer service system.

Course Outline

  • Alignment of customer service system with organisational objectives
  • Process of implementing a customer service system
  • Maintaining and monitoring customer service systems
  • Process of continuous improvement of customer service system

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

WSQ Certified Trainer

WSQ Certified Trainer by SkillsFuture Singapore (SSG)