This 3-day course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system. Upon successful completion of course and assessment, learners will be awarded a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG). If you require classes that are not in our schedule, please contact us for assistance. SDF (SSG) funding up to 90% of course fees available for S'poreans and PRs. SkillsFuture Credit funding available for S'poreans. All terms and conditions apply.
This course will benefit F&B personnel involved responsibilities in managing customer service in the organization, such as; Operation Managers, Multi-Outlet Managers, Outlet Managers and Assistant Outlet Managers in F&B service.
WSQ Certified Trainer by SkillsFuture Singapore (SSG)