WSQ Manage Customer Services (SSF)

Avanta Academy

Course introduction

This 3-day course aims to develop knowledge, skills and attitude in learners to manage customer service in F&B establishments, including continuous improvement of customer service system. Upon successful completion of course and assessment, learners will be awarded a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG). If you require classes that are not in our schedule, please contact us for assistance. SDF (SSG) funding up to 90% of course fees available for S'poreans and PRs. SkillsFuture Credit funding available for S'poreans. All terms and conditions apply.

Course Pre-Requisites

  • Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5).
  • For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course

Target Audience

This course will benefit F&B  personnel involved responsibilities in managing customer service in the organization, such as; Operation Managers, Multi-Outlet Managers, Outlet Managers and Assistant Outlet Managers in F&B service.

Course Outline

  • Alignment of customer service system with organisational objectives
  • Process of implementing a customer service system
  • Maintaining and monitoring customer service systems
  • Process of continuous improvement of customer service system

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

WSQ Certified Trainer

WSQ Certified Trainer by SkillsFuture Singapore (SSG)