Effective communication skills are arguably the single most important skill that can take organisations to great heights. In a workplace environment, where many people of different backgrounds and personalities interact daily, the ability to effectively communicate and are engaged with one another become critical to the success of the department and the company.
Yet, have you ever explained something so clearly to someone, yet they do not seem to understand you? Or vice versa? This programme looks at communication barriers and how to overcome them. You will also learn about the copyrighted “Coloured Brain” communication technology developed by Arthur F. Carmazzi. It reveals why people do and say the things they do, and effective communication strategies with people of a different “brain colour”. (“Coloured Brain Communication” is accredited and validated by the American Business School of Psychology).
This course enables you to achieve greater synergy with better work relationships as you lead and influence the flow of communication in your organisation through managing conflicts; resistance to change; when giving/receiving feedback; and enhancing creativity at work.
Upon completion of this workshop, participants will be able to;
This program will benefit anyone - all employees, Managers, Team Leaders or anyone who is seeking a workshop to enhance their communication and leadership skills.
Module 1:Setting the Scene & Building Rapport
Welcome and Introduction of Trainer
Agreed ground rules
Overview of course outline - purpose, outcomes and benefits of the workshop
Ascertain participant expectations
Module 2: What Makes an Effective Team
Stages in team development (Tuckman & Jensen model)
Benefits of an effective team
Consequences of an ineffective team
Ingredients for an effective team
Activity & Debrief on the team challenge
Module 3: Approaching Brilliant Communication
Identify why communicating effectively is essential
Identify circumstances where a message sent is not the same as the message received
Recognise psychological barriers which affect communication and learn how to overcome them
Applying the 3 “Vs” in communication
Module 4: The Questions You Ask; The Way You Listen
The magic of powerful questions
How effective is your listening?
“Involving Faces” and Listening Communication Puzzle
Module 5: Introduction into the Power of “Coloured Brain” Communication
Understand coloured brain concept - nature v nurture
Learn the genetic colour brain communication style of each brain colour (to understand why people do the things they do)
Module 6: Mastering relationships and working with People of Different Colours
Learn tips and techniques to work effectively with each colour brain
Activity - Apply the information learnt towards
Preempting certain issues
Improving the buy-in of your ideas
Module 7: Giving and Receiving Feedback
Benefits of effective feedback
Guidelines for giving constructive feedback
Using the “Sandwich Technique”
Leveraging on the Situation-Impact-Future Action feedback formula
Module 8: Application
Application Activity where each group allocates a leader to lead the building of a speedy physical car according to customer requirement
The leader is to display effective leadership and communication skills in the task
The group is to give feedback and note learning from the activity
Module 9: Passive, Assertive and Aggressive
Understand the different components, body language and tone of each style
Understand the benefits and consequences of using each and when to use each style
Case Study and Videos
Module 10: Enhancing Creativity at Work
Understand and apply rules of brainstorming
Understand a group facilitation method which gets “everyone” in the team to participate
Applying “assertiveness” in communication
Module 11: Communicating and Managing Change
Embrace the inevitability of change
Understand the psychological states of change (SARAH Model)
Leader’s role in communicating & driving change through enabling the “head”, “heart” and “hands”
Apply communication tools to overcoming team member resistance to change (Bridges Model)
Building a case for change (Kotter Model)
Module 12: Managing Conflicts
Understanding the 5 conflict management styles (Thomas Kilman model)
Activity/Video: “Stand by Your Animal”
Discuss the pros and cons of each style
Analyse scenarios of when each style can be used
Module 13: Building an Environment of Success For Yourself and Others Around You
“Hello” activity on Leading Meaningfully
Celina Gan has accumulated a vast experience and know-how in working, training and coaching participants from different cultures, work backgrounds and across languages. Celina trains in Europe, Middle East and Asia, working with leading MNCs, the civil service and educational institutions.
Prior to becoming a full time trainer, facilitator and coach, Celina worked in the healthcare and legal industries. She started her career as a registered nurse and midwife in the UK. Celina worked in several NHS hospitals in the UK. She independently ran an Air Force based ante-natal clinic and conducted parent-craft classes in London. Celina trained staff on identifying patient needs, dealing with conflict situations, difficult patients and patient relationship management.
After working within healthcare, Celina undertook legal studies and held positions as Contracts and Commercial Adviser to BP Singapore and worked as a Legal Consultant in the UK, Spain and Malaysia. During this time, Celina headed and managed various legal departments, conducted training workshops and offered consultancy services to international corporations; as well as the educational and public sectors.