How to Manage Emotions at Workplace


Course introduction

Have you ever thought about why we are unable to manage your impulsive emotions? It is because our feeling brain is faster than our thinking brain. The fact that our ability or inability to control an emotion will largely depend on how much on how long we have been “feeding “the emotions.
If we don’t take charge of our emotions, they will automatically become a slave to them. Our goal should be “I don’t want to be at the mercy of our emotions; instead, I want to dominate them and use them to my advantage.
It is either we control our emotions or it controls us.
This 1-day intensive training will help you manage those circumstances that will continually trigger those unwarranted emotions.

Course Benefits

Upon completion of this workshop, participants will be able to;

  • Recognize the message emotions send to you.
  • Differentiate between triggers of negative and positive emotions 
  • Identify common workplace and personal negative triggers of emotions
  • Realize the consequence of not taming negative emotions within you 
  • Understand the trigger-perception –response cycle
  • Apply consequential thinking to prevent auto reactions
  • Reframe their thinking to avoid an emotional outburst 
  • Replace emotional outburst with productive confrontation
  • Apply strategies to channel emotions productively
  • Use critical steps to regain rationality when their emotions are put to the test

Target Audience

For any level of staff 

Course Outline

Module 1: Emotions

  • What are emotions
  • Emotions guide behaviour
  • Effects of emotions
  • Group Discussion
Module 2: Triggers
  • Positive and Negative Emotions at the workplace
  • Most common triggers at the workplace
  • Personal Triggers
  • Group Discussion
Module 3: Trigger – Perception – Response
  • Sources of your perceptions
  • Responses
  • Strategies for managing your emotions
  • Group Discussion
Module 4: Consequences of not taming negative emotions
  • Applying Consequential thinking concept
  • Group Discussion
Module 5: Apply Reframe thinking the concept
  • Group Discussion
Module 6: Productive Confrontations
  • Three key pointers to note
  • Questions to ask yourself
  • Using the “ I” statement
  • Group Discussion
Module 7: Emotional Outburst
  • Handling anger and emotions
  • In the moments
  • Handling someone else’s outburst
  • Drain the emotion
  • Restoring harmony if you are involved
  • Group Discussion
Module 8: Strategies to channel emotions productively
  • Destructive versus Constructive communication/behaviour
  • Learned Optimism
  • Eliminate negative self-talk
  • Using adaptable Vocabulary
  • Group Discussion

Available Course Sessions

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Trainer Profile

Francis Claudius

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.