This program moves beyond active listening to pro-active listening. In business, 48% of communicating time is spent listening – as much time as the other three modes (writing, reading and speaking) together. Unfortunately, listening is the only mode in which few people have had any education. This program will address that by providing trainees with skills, techniques and strategies that allow them to become superb communicators in any business environment. It will become a competitive edge.
Upon completion of this workshop, participants will be able to;
Anyone who communicates professionally one-on-one – either face to face or remotely. Managers, team-leaders, salespeople and customer service staff will all benefit.
Module 1: What listening is
Kevin Ryan is an experienced conference speaker, workshop leader, facilitator and MC. He has twenty-five years of experience as a corporate trainer and fifteen years experience as a professional speaker.
He speaks at conferences and seminars across Australia, New Zealand, Asia and in the UK specialising in the areas of sales negotiations, customer service, humour in business and communication skills. His clients include large corporations, government departments, and small to medium size enterprises.
He has co-authored nine books on business communication skills and humour in business that are used extensively throughout Australia, New Zealand, Asia, the UK and South Africa. He writes regular columns on communication skills, sales & customer service and humour in business for a number of industry magazines. He is the creator of the TILT! Selling program.