Fundamentals of Logistic Operations and International Transportation


Course introduction

The aim of this module is to provide a better understanding of the basic elements of the logistics operations. This include the areas of order processing pertaining to the delivery of customer orders, management of transportation or shipping and warehouse management.

Participants will have a clear understanding on decision making regarding each of these functions on the transportation cost and operations efficiency of the whole logistics system.

Participants will be able to have a broad perspective of the importance of shipping, operations, buyer & seller responsibilities and customs regulations & procedure.

Course Benefits

Upon completion of this workshop, participants will be able to;

  • Understand logistics operations and its processes . 
  • Able to handle confidently international transportation and shipping operations problems and make effective decisions
  • Understand order fulfilment management
  • Customs regulation and procedures

Target Audience

  • Logistics, Operations and Warehouse personnel who are responsible in shipping, warehousing and transportation.
  • Sales, Marketing and Finance personnel are encouraged to attend to gain good logistics knowledge when preparing sales quotation and logistics costs.

Course Outline

  • Overview of Logistics operations and its processes
  • International Shipping & Transportation
  • Customs procedures and HS codes
  • Buyer/Seller responsibilities
  • Order Fulfilment Management
  • INCO terms and Shipping terms
  • Warehouse & Inventory Management
  • Types of shipping equipment & Packaging

Available Course Sessions

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Trainer Profile

David Phua

David Phua have been working in the Speciality Chemicals and Palm Oil MNC manufacturing industry moving cargoes from US and Europe manufacturing sites to distribute to customers in Asia Pacific through distribution centres and also move cargoes from South East Asia manufacturing sites to direct customers worldwide for more than 25 years.

Responsible for :

• Logistics management
• End to end Supply Chain management
• Order to Cash process management
• Handling of dangerous chemicals (shipping &storage )
• Warehouse & Inventory management
• Project management

As APAC Customer Service Manager, he hire, train and mentor a team of Customer Service executives in Singapore, China, Korea and Japan to process customer orders, shipping documents and execute delivery from our distribution centers using SAP system.

Obtain his Bachelor Degree in Transport and Logistics Management (RMIT). His passion also to train and mentor future Logistics professional, he continue to pursue to upgrade himself to be a qualified trainer and attained his ACTA ( IAL) .

In my many years as a Regional Head of Department for Logistics and Customer Service, he also learn and develop soft skills like leadership, creative thinking, communication skills, motivation and decision making.