The aim of this module is to provide a better understanding of the basic elements of the logistics operations. This include the areas of order processing pertaining to the delivery of customer orders, management of transportation or shipping and warehouse management.
Participants will have a clear understanding on decision making regarding each of these functions on the transportation cost and operations efficiency of the whole logistics system.
Participants will be able to have a broad perspective of the importance of shipping, operations, buyer & seller responsibilities and customs regulations & procedure.
Upon completion of this workshop, participants will be able to;
David Phua have been working in the Speciality Chemicals and Palm Oil MNC manufacturing industry moving cargoes from US and Europe manufacturing sites to distribute to customers in Asia Pacific through distribution centres and also move cargoes from South East Asia manufacturing sites to direct customers worldwide for more than 25 years.
Responsible for :
• Logistics management
• End to end Supply Chain management
• Order to Cash process management
• Handling of dangerous chemicals (shipping &storage )
• Warehouse & Inventory management
• Project management
As APAC Customer Service Manager, he hire, train and mentor a team of Customer Service executives in Singapore, China, Korea and Japan to process customer orders, shipping documents and execute delivery from our distribution centers using SAP system.
Obtain his Bachelor Degree in Transport and Logistics Management (RMIT). His passion also to train and mentor future Logistics professional, he continue to pursue to upgrade himself to be a qualified trainer and attained his ACTA ( IAL) .
In my many years as a Regional Head of Department for Logistics and Customer Service, he also learn and develop soft skills like leadership, creative thinking, communication skills, motivation and decision making.