This program that shows how to use humour to enhance communication (both internal and external), customer loyalty and the client experience.
This workshop will show participants how to:
Kevin Ryan is an experienced conference speaker, workshop leader, facilitator and MC. He has twenty-five years experience as a corporate trainer and fifteen years experience as a professional speaker.
Kevin speaks at conferences and seminars across Asia, Australia, New Zealand and UK. He specialises in the areas of customer service, communication skills, networking and relationship building, negotiation skills and presentation skills. His clients include large corporations, government departments, and small to medium size enterprises.
Kevin has co-authored nine books on business communication skills and humour in businesses that are used extensively throughout Australia, New Zealand, Asia, the UK and South Africa. He writes regular columns on communication skills, sales & customer service and humour in business for a number of industry magazines. He is the creator of the TILT! Selling program.
Kevin is a Certified Speaking Professional (CSP) which is the highest possible level in professional speaking and the only one recognised internationally. He is a Past National President of the National Speakers Association of Australia.