Practical Strategies for Supervising Others

Marketing Institute of Singapore - Executive Development

Course introduction

This 2-day course will enable participants to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff.

Course Outline

Day 1

  • Building Effective Teams
  • 5 stages of team development
  • Team problem solving
  • Assigning Work
  • General principles
  • Implementing Delegation
  • Degrees of delegation
  • Trouble shooting
  • Managing Time
  • Strategies
  • Tackling Procrastination among team members
  • Meeting Management
  • Agenda and minutes
  • Leading a meeting
  • Trouble shooting

Day 2
  • Strategies in Written Communication
  • Tonality
  • Writing vs. thought
  • Writing emails that get results
  • Active Listening
  • Common Listening habits
  • Strategies
  • Conflict Resolution Styles
  • Thomas-Kilmann Instrument
  • A conflict resolution process
  • Giving Feedback
  • Characteristics of good feedback
  • Feedback delivery tools
  • Understanding The Multi-Generational Workforce
  • Attitudes
  • Finding common ground

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Madeline Ernest

Madeline Ernest is a familiar name in the world of advertising and brand communications, chalking up 14 years of valuable experience working on prestigious international brands such as Samsung and Visa International. Madeline has a unique advantage of blending her experiences from the vibrant advertising industry that is underpinned with her training as a qualified educator.

In her previous leadership roles, including as Senior Account Director where she was attached to multinational advertising agencies in Singapore, she has had the privilege of managing and leading the regional accounts of key blue-chip global clients. Madeline is a firm believer that 'soft skills' are not just important but are a pre-requisite for success at the workplace. This belief resulted in Madeline being consistently the natural choice to train and mentor the younger members of the account management team.