Working in Global and Virtual Teams

Marketing Institute of Singapore - Executive Development

Course introduction

Global virtual team working is now an increasingly everyday phenomenon and it is usual to find ourselves exchanging emails with contacts around the world or joining conference calls with overseas colleagues or partners.
Many employees now work as part of a matrix structure and are managed by someone from another part of the world or manage a geographically dispersed team.  Others regularly work on international joint ventures or project teams drawing together expertise from several continents.
Global organisations are keen to harness the expertise of international employees worldwide while maximising the cost benefits of virtual working. However, all too often they ignore a fundamental management principle – that global virtual workers must be fully integrated, managed and motivated. Cultural differences in communication styles and working practices can easily become amplified and cause a loss of efficiency if not addressed and channelled appropriately.
This program will equip everyone with practical skills to successfully work in high performing global and virtual teams.

Course Benefits

  • Develop understanding of success factors for global virtual teams
  • How all team members can contribute to that success
  • Learn simple tools team members can use to help facilitate global virtual team success
  • Apply knowledge and skills during virtual team meeting
  • Participant will each receive a toolkit – Working in Global and Virtual Teams comprising of additional tips and tactics to be part of a success team

Target Audience

All professionals who:

  • Have a regional or global function within their organisation
  • Regularly work as part of virtual international project teams
  • Liaise with clients and colleagues based in overseas locations or offices
  • Rely on email, telephone and video conferencing to communicate with regional or international counterparts

Course Outline

  • Introduction
  1. Implications of working in a global virtual team
  2. Active Collaboration in a virtual world
  • Building Relationships
  1. Building virtual relationships
  2. Toolkit
  • Building Trust
  1. Building trust virtually
  2. Trust assessment
  • Dealing with Conflict
  • Communicating Effectively Virtually
  1. Communication Preferences
  • Understanding Differences
  1. Cultural diversity
  2. Values differences
  • Active Collaboration – Celebrating Each Other
  • Operating in a Matrix Organisation
  • Virtual Meetings
  1. Planning
  2. Conducting
  • Virtual Team Norms and Protocols
  • Planned Interactions in a Virtual Environment
  1. Communication Preferences
  • Putting it All Together

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Edward Foong

Edward Foong is the founder and CEO of a HR Consulting firm. He is passionate about developing people and has helped companies all over the world implement Orientation programs, design and implement Performance Management system, and facilitate programs around HR, Leadership, Sales, Service, and Teams.

Edward has more than 15 years of experience in facilitation of management, leadership, sales and customer service programs. He is a recognized coach and has utilized his skills to coach individuals, teams and even trainers. He is trained by Dr John C Maxwell and Robin Sharma.

Prior to becoming an entrepreneur, he was Senior Assistant Vice President of MediaCorp, a leading broadcaster in the region. In this position, he led a team who managed almost 3,000 employees and is primarily responsible for the whole company’s Organization Development, training & development needs.

Earlier in Edward’s career, he contributed to IBM, Abbott Laboratories and Coca- Cola (Singapore). In all these USA-based organizations, he was a leader in various areas and created significant impact to the people in his organization. He was also in charge of HR and Internal Communications in a French company responsible for all staff in 12 countries in Asia Pacific.

Edward is also a certified consultant who can administer and interpret the 5-factor psychometric tool – Facet5 and PEAKS.

Edward is a speaker and is occasionally invited to speak at various seminars all over the world. He is fluent in English, Mandarin and Cantonese. He is also an appointed Chief Judge for the Singapore HR Awards and the Vietnam HR Awards.