Managing Adversity with Resilience Skills

Marketing Institute of Singapore - Executive Development

Course introduction

The workforce is continuously facing challenges from pressures of their workload, working with groups/teams, stakeholders and changing workplace environment. Individuals with excellent EQ skills and the ability to overcome adversity turn negative events into positive experiences will rise to the top in their personal effectiveness and organisational growth.
The result of overcoming adversity is tremendous. It enables employees to interact successfully with the changing and challenging workplace environment. It fosters positive communication climates at the workplace. It helps to enhances better understanding with others, motivate and influence the team/group working relationship, change can’t-do attitude to can-do attitude for tasks collaboration, and get a ‘yes’ from decision makers or stakeholders – managers, customers, peers, management - to buy in your ideas, to end the conflicts and games of defensive arguments and improved organizational results

Course Benefits

  • Apply EQ - “Self and social dimensions” skills for positive interaction during adversity situations to manage difficulties and challenges at the workplace effectively
  • Develop resilience ability through practice of AQ and EQ to bounce back after setbacks and challenges
  • Gain insights of workplace adversity, AQ and CQ and their applications
  • Develop resilience at work and practice AQ/EQ in the face of changes
  • Manage and apply Emotional Quotient (EQ) dimensions to turn a negative case into a positive event
  • Manage and apply Adversity Quotient (AO) to turn difficult situations into opportunities
  • Develop resilience strategies to handle situations differently 
  • Develop EQ strategy to enhance open communication and share differences 
  • Enhance the quality of resilience skills for personal mastery and team effectiveness

Target Audience

For everyone in customer-focused organisations who wish to take their business service to a higher level.

Course Outline

It incorporates a practical and team/peer-based approach to engage participants actively in group discussion, presentation, sharing and application of topics and skills learned. The participants will be walking through their ‘real-life’ workplace case scenarios for group discussions, reviews, and critiques by peers and facilitator.

Available Course Sessions

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Trainer Profile

Cecilia Sim

Cecilia Sim is highly enthusiastic and motivated in facilitating participants to uncover and develop their personal and professional potentials. She includes gap analysis training methodology and walks the participants through self-discovery process to review past and existing workplace experiences, highlight necessary changes and revitalise next action steps for personal development and better results.

Cecilia is a bilingual facilitator who conducts programs according to learners and organisational background, needs and requirements. She has strong people skills and cross-border experiences to work with participants across different industries and cultures in the region. Her 20 years of extensive industry experiences came from her previous roles as Trainer/Facilitator, Sales Consultant, Assistant Director, and General Managers in various industries ranging from information technology, education, membership and management consulting. Her past corporate sales and marketing experiences include sales support for information systems, promotion of high profile memberships for MNC, SMEs and startup in many fields. She was responsible for portfolio repositioning, change management, sales results and performance of her team and organisation in her previous positions.

Her key competencies include corporate training, course development, and management consultancy services in the areas of sales and marketing, communication, customer services, supervisory management and mentoring.

Among many others, Cecilia's corporate clients include Ascendas Services Pte Ltd, Chemipac Marketing Services, Koda Ltd, ComfortDelGro Rent-A-Car Pte Ltd, Premier Rent a car, Diethelm Singapore Pte Ltd, Nike, Inc, MTU Asia, Kennametal Pte Ltd, American Express Singapore, Sime Darby Singapore Ltd, Spa Esprit, Applied Materials, SL Global Pte Ltd, Yung Wah Ind Co (Pte) Ltd, YHI Corp (Singapore) Pte Ltd, Chubb Singapore Pte Ltd, City Development Limited, Goodwood Park Hotel, York Hotel, PSC Group Limited, Singapore Food Industries Ltd, People's Association, WDA, Ministry of Education, Ministry of Defense, Singapore Police Force, People's Association, SAFRA. Her participants include organisations from Indonesia, Malaysia, Thailand, Vietnam, India, Pakistan, Australia, China and Hong Kong.

She holds a Master of Business Administration from University of Adelaide, Australia, Bachelor of Business Administration (Honor, major in Management Information System) from Northeastern University, Boston, USA. She also holds an Advanced Certificate in Training and Assessment (ACTA), WSQ. She is also a certified trainer for Service Professional (CSP) and GEMS.