In a high stress work environment it is difficult to maintain a positive outlook especially in situations where we deal with demanding customers and high expectations. H.E.A.R.T. is an acronym for a programme designed to help participants appreciate the importance of injecting humour and enthusiasm into their work so that they can derive greater joy in achieving their goals and targets. A positive attitude is emphasized as the cornerstone for achieving meaningful relationships with customers and stakeholders creating trust, which ensures a long term mutually beneficial partnership

Course Benefits

• Learn to use humour to defuse tension and delight yourself and others
• Inject energy and enthusiasm into daily effort in order to achieve peak performance
• Adopt a positive attitude to overcome setbacks and develop meaningful relationships at work

Course Outline

• Why we need to inject humour at work
• The SMILE principle
• Brainstorm on ways to inject fun at work
• Enthusiasm and how it can be contagious
• The FISH philosophy – Deriving pleasure in serving others Video
• Attitude and how it helps us to overcome setbacks
• Adopting a positive attitude – group activity (Participants have to choose an attitidue that they need to enchance from a list that is provided)
• Developing meaningful relationships at work
• Trust – how to earn it and maintain it for mutual benefit
• Summary and closing remarks

Available Course Sessions

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Trainer Profile

James Suresh

James Suresh is a trainer, PR consultant and bestselling author. The co-creator of Singapore's comic icon 'Mr. Kiasu', he has co-written a series of comic books as well as authored books on his military career. He develops comic strips for magazines and scripts for multi-media productions. His recent book entitled 'On a Street in Singapore' has won two awards, namely the Sunday Times Best seller and Reader's Choice Award.

James started his career as an army officer and eventually moved into public relations. Following his 15 year stint in the army, he set up a publishing and design company. After five years in the publishing business, James left to pursue his interest in training and PR Consulting. He is a certified EQ trainer with 'Six Seconds Inc' based in the US, and is also an accredited PR practitioner and an NIE certified teacher.

James is an associate trainer at the Marketing Institute of Singapore and a council member at the Institute of Public Relations Singapore. He conducts seminars and workshops in Singapore and the Asian region. James is a member of the Programme Advisory Committee for Royal Melbourne Institute of Technology (RMIT) and a lecturer in public relations for Curtin University. He is also a member of the editorial board for the Army News.