Human Resource Management for Non-HR Professionals


Course introduction

An Organisation’s greatest asset is its people.  Whether an Organisation’s business ventures would be a success or a failure is dependent very much on its employees’ performance and attitude.  Supervisors and Managers are expected to be able to manage people effectively, leading, motivating, counselling and keeping them inspired.  Long gone are the days where the Human Resource Department is expected to perform directly such functions.

Course Benefits

Upon completion of this workshop, participants will be able to;

  • Have clarity on the role they play
  • Understand why manpower planning and budgeting is critical
  • Effectively prepare and utilize the Job Description in making hiring decisions
  • Guide and assist employees/subordinates in charting their career plans
  • Manage employee performance in achieving Organisational Objectives
  • Hold difficult conversations without being confrontational
  • Grasp the workings of salary, compensation & benefits strategies & structures
  • Assume the role of trainers and coaches in the imparting of knowledge

Target Audience

Executives and Managers who are not performing the HR functions

Course Outline

Emotional Intelligence at the Workplace

  • Understanding and applying Emotional Intelligence
  • Your role – Peer, Mentor, Friend, Boss
  • Establish a good working relationship
Manpower Planning and Budgeting
  • Recruitment & Selection Policy
  • How many and what?
  • Job fit, culture fit, personality fit
  • Roles and function
  • Who to hire and who to groom?
  • Must-have VS Good-to-have
  • Spotting of high potential
  • Talent retention
  • Managing turnover
  • Managing workforce diversity
Performance Management
  • Setting and communicating expectations
  • Performance monitoring
  • Gap analysis
  • Regular feedback and face-to-face
  • Communication skills and feedback skills
  • Performance evaluation
  • “Bell” curve and moderation
  • Management of poor performance
  • Human capital management
  • Succession planning
Discussion, Case Studies, Presentation & Role Play

Rewards, Salary, Compensation & Benefits
  • Salary, Compensation & Benefits strategies
  • Salary structure & internal equity
  • Job analysis and job worth
  • Management by Objectives
  • Performance-based rewards
  • Payroll processing policies & procedures
Grievance & Disciplinary
  • Unionized or non-unionized environment
  • Employment Act
  • Grievance handling policy, process & procedure
  • Conducting inquiry
  • Execution of disciplinary actions
Imparting Knowledge
  • Training Needs Analysis
  • Training budget management
  • Learning styles
  • Training styles
  • Difference between Training & Coaching
  • Knowledge & skills retention
Using Analytics
  • Deciphering Manpower reports
  • Productivity management
  • Taking intervention actions
Discussion, Case Studies, Presentation & Role Play


Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Sin Lin Li

Sin Lin Li is a seasoned Human Resource practitioner with more than 15 years of experience in the field. She has held HR generalist roles in various industries ranging from electronic, chemical, logistics, pharmaceutical to food & beverage manufacturing. Lin Li has worked with several large MNCs that include Panasonic, Nestle, Novartis, Coca-cola and PepsiCo, to name a few. In any position that she takes up, Lin Li believes in immersing herself in the roles, rolling up her sleeves and getting her hands dirty to understand the underlying organisational needs. She is especially strong in establishing the HR framework and best practices and is instrumental in managing PepsiCo’s Greenfield project, setting up an S$130m concentrate plant over 18 months.

Besides managing Greenfield projects, Lin Li has solid experience in the effective resolution of HR common day-to-day operational challenges and is the brainchild behind of countless strategic cum tactical HR solutions implemented. She has sound knowledge in the areas of Employee Relations and has worked closely with a number of Trade Unions like United Workers of Electronics & Electrical Industries (UWEEI), Chemical Industries Employees’ Union and Food Drinks & Allied Workers Union (FDAWU).