Engage Employees with Effective Feedback

MDIS


Course introduction

Engage Employees with Effective Feedback is a practical, hands-on workshop on how to give and receive feedback to engage employees to improve performance. Participants will practice essential interpersonal communication and performance management skills to give constructive feedback in any workplace context, e.g. supervision, coaching, mentoring, and performance review. Participants acquire knowledge and skills through experiential and interactive learning.



Course Benefits


Upon completion of this workshop, participants will be able to;

  • Use the skills of giving constructive feedback to engage employees
  • Give constructive feedback to employees and co-workers to improve job performance
  • Give both positive and negative feedback professionally
  • Deal with feedback, complaints, and criticism effectively



Target Audience


  • Supervisors; and
  • Managers



Course Outline


  • The drivers of employee engagement
  • How to engage employees
  • Feedback and performance management
  • Benefits of giving regular and timely feedback
  • Positive and negative feedback
  • Giving constructive feedback
  • Receiving feedback positively
  • Dealing with complaints and criticism effectively
  • Communication skills for giving and receiving feedback: rapport building, listening skills, empathy, non-verbal  communication
Methodologies
Interactive and experiential learning through group discussions, case studies, games, role-play, demonstration, and application exercises.

Key Information
 
Duration 1 day
Time 9 am to 5 pm
Date 21 Jan 2019
05 Apr 2019
19 Jul 2019
17 Oct 2019

Course Fee
 
Member $436.56
Non-Member $513.60
  • Members enjoy a 15% discount before GST
  • Group Discount (3 or more participants) - 10%
  • All fees are inclusive of 7% GST



Available Course Sessions


Please click here to stay updated on upcoming sessions.



Trainer Profile


Albert Kho

Albert Kho is a UK-certified speech and communications trainer with more than 20 years of industry experience in sales, marketing, and senior management. In the past 15 years, he has conducted more than 100 workshops yearly in oral and written communications, interpersonal communication, personal effectiveness, and performance management.

His clients include MNCs, government agencies, and training institutes. He has trained extensively in ASEAN countries, Mauritius, and the Maldives. An Arts graduate from the University of Singapore, his training qualifications include Teaching Licentiate Diploma (LTCL) in Effective Communication awarded by Trinity College London; TESOL Diploma from the London Teacher Training Centre; Diploma in Counselling Psychology; NLP Master Trainer; WSQ ACTA and DACE certification. Albert is passionate about helping others communicate confidently and effectively. Learners like his interactive, activity-driven, warm and engaging style of facilitation.



 

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