The aim of this unit is to develop knowledge and understanding of communication where Learners will demonstrate a range of communication skills including carrying out an oral presentation to colleagues, a face to face consultation with a service user and formal written communication.
- Understand how internal communication takes place within organisations
- Explain the process of communication
- Assess the appropriate use of different modes of communication for different purposes
- Analyse barriers to effective communication within organisations
- Understand how organisations communicate with customer
- Evaluate formal communication systems used by organisations to communicate with customers
- Analyse the effectiveness of using social media to communicate with customers
- Assess the images organisations portray through their communications
- Understand the factors that impact on the effectiveness of communications
- Assess the impact of personal relationships on effective communications
- Assess the impact of non-verbal communication on oral communications
- Assess the impact of technology on oral and written communication
- Review the use of conventions in written communications
- Be able to present oral information effectively
- Design an oral presentation for a specified audience
- Present complex information orally
- Use technology to support presentation skills
- Assess effectiveness of own communication
- Be able to communicate effectively in writing
- Communicate complex information for specific purposes
- Document a meeting
- Use charts and graphs to convey quantitative data
- Review written communication
Available Course Sessions
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All our lecturers are selected based on their subject expertise, experience and dedication. They are required to possess at least a Masters in their subject expertise. With their years of work experience, they will also be able to illustrate topics in class with real world examples. We are committed to provide a high standard of service by promoting an environment conductive to student learning through a low student-teacher ratio of 30:1. Currently, we have 50 adjunct lecturers. A brief profile of some of our lecturers is given below.
Details of our lecturers can be found on our website.