Professional Certificate in Communication Skills

Arium School of Arts & Sciences

Course introduction

The aim of this unit is to develop knowledge and understanding of communication where Learners will demonstrate a range of communication skills including carrying out an oral presentation to colleagues, a face to face consultation with a service user and formal written communication.

Course Outline

Learning Outcomes

  • Understand how internal communication takes place within organisations
  1. Explain the process of communication
  2. Assess the appropriate use of different modes of communication for different purposes
  3. Analyse barriers to effective communication within organisations
  • Understand how organisations communicate with customer
  1. Evaluate formal communication systems used by organisations to communicate with customers
  2. Analyse the effectiveness of using social media to communicate with customers
  3. Assess the images organisations portray through their communications
  • Understand the factors that impact on the effectiveness of communications
  1. Assess the impact of personal relationships on effective communications
  2. Assess the impact of non-verbal communication on oral communications
  3. Assess the impact of technology on oral and written communication
  4. Review the use of conventions in written communications
  • Be able to present oral information effectively
  1. Design an oral presentation for a specified audience
  2. Present complex information orally
  3. Use technology to support presentation skills
  4. Assess effectiveness of own communication
  • Be able to communicate effectively in writing
  1. Communicate complex information for specific purposes
  2. Document a meeting
  3. Use charts and graphs to convey quantitative data
  4. Review written communication

Available Course Sessions

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Trainer Profile

Our Lecturers

All our lecturers are selected based on their subject expertise, experience and dedication. They are required to possess at least a Masters in their subject expertise. With their years of work experience, they will also be able to illustrate topics in class with real world examples. We are committed to provide a high standard of service by promoting an environment conductive to student learning through a low student-teacher ratio of 30:1. Currently, we have 50 adjunct lecturers. A brief profile of some of our lecturers is given below.

Details of our lecturers can be found on our website.