Provide Go-The-Extra-Miles-Service

Arium School of Arts & Sciences


Course introduction

On completion of this unit, the learner will have Provide Go-the-Extra Mile skills and knowledge.
This includes:

  • Recognise the diverse range of customers and their needs and expectations
  • Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
  • Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
  • Escalate feedback through appropriate channels on areas of improvement to enhance the customer experience
  • Empathise with customers’ needs to exceed customers’ expectations to create a positive customer experience
  • Demonstrate customer-friendly communication principles in go-the-extra-mile interactions with customers
  • Seek customer’s feedback on service delivery to improve own performance in providing go-the-extra-mile service



Course Outline


Course Content:

  • Recognise the diverse range of customers and their needs and expectations
  • Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
  • Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
  • Escalate feedback through appropriate channels on areas of improvement to enhance the customer experience
  • Empathise with customers’ needs to exceed customers’ expectations to create a positive customer experience
  • Demonstrate customer-friendly communication principles in go-the-extra-mile interactions with customers
  • Seek customer’s feedback on service delivery to improve own performance in providing go-the-extra-mile service
Certification Type
Statement of Attainment

Certification Title
Provide Go-the-Extra-Mile Service (WSQ)

Area of Training
Service Excellence

Education Target Group
  • No Formal Qualification & Lower Primary
  • Primary PSLE
  • ‘N’ Level or equivalent
  • ‘O’ Level or equivalent
  • ‘A’ Level or equivalent
  • NITEC/Post Nitec
  • WSQ Certificate
  • Polytechnic Diploma
  • Professional Qualification & Other Diploma
  • University First Degree
  • University Post-graduate Diploma & Degree/Master/Doctorate
Mode of Training
Full Time/Part Time

Language Medium Provided
English

Payment Type
Nett Fee

Duration Components
1 (Assessment Hours)
7.5 (Classroom Training Hours)



Available Course Sessions


Course Date, Time Reg. Closes On
1 22 Aug' 20, 9.00am to 6.00pm 15 Aug' 20 Register Now



Trainer Profile


Our Lecturers

All our lecturers are selected based on their subject expertise, experience and dedication. They are required to possess at least a Masters in their subject expertise. With their years of work experience, they will also be able to illustrate topics in class with real world examples. We are committed to provide a high standard of service by promoting an environment conductive to student learning through a low student-teacher ratio of 30:1. Currently, we have 50 adjunct lecturers. A brief profile of some of our lecturers is given below.

Details of our lecturers can be found on our website.



 

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