In today’s highly disruptive business environment, there's constant pressure to achieve performance targets, to reach higher performance levels, and to ensure that people's work supports and furthers the organization's goals. But how do we make sure that employees are given the right goals and measured fairly? This is where key performance indicators come into play, and they apply both at the organizational and individual levels. At an organizational level, a Key Performance Indicator (KPI) is a quantifiable metric that reflects how well an organization is achieving its stated goals and objectives. Latest Development in KPI and Performance Management KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. Understanding the intricacies of metrics not only unveils company performance, but also allows for calculated decision making and strategy implementation. Characteristics of Good KPIs includes Quantitative: They can be presented in the form of numbers. Practical: They integrate well with present company processes. Directional: They help to determine if a company is getting better. Actionable: They can be put into practice to effect desired change.
Participants will be able to:
This workshop is specially designed for executives, managers, senior management and anyone who has staff reporting to him/her.
|Withdrawal/ No-show Policy|
|Notice Period:||Withdrawal / Cancellation Charge|
|More than 14 days||S$200|
|Less than 14 days||100% of course fee|
|Less than 3 working days or No-show||100% of course fee|
|At Aventis, participants’ personal information is collected, used and disclosed for the following purposes:
|Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.
|Terms and Conditions|
|• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• Aventis reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination
Andrew Cheah has been a trainer and management consultant since 1991, specialising in the areas of performance management, productivity improvement, behavioural change and leadership. Andrew has trained clients from diverse industries such as in banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.
Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.
Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist in New York.