Developing, Implementing, and Using Winning KPIs and Performance Appraisal

Aventis Learning Group

Course introduction

In today’s highly disruptive business environment, there's constant pressure to achieve performance targets, to reach higher performance levels, and to ensure that people's work supports and furthers the organization's goals. But how do we make sure that employees are given the right goals and measured fairly? This is where key performance indicators come into play, and they apply both at the organizational and individual levels. At an organizational level, a Key Performance Indicator (KPI) is a quantifiable metric that reflects how well an organization is achieving its stated goals and objectives. Latest Development in KPI and Performance Management KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective. Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. Understanding the intricacies of metrics not only unveils company performance, but also allows for calculated decision making and strategy implementation. Characteristics of Good KPIs includes Quantitative: They can be presented in the form of numbers. Practical: They integrate well with present company processes. Directional: They help to determine if a company is getting better. Actionable: They can be put into practice to effect desired change.

Course Benefits

Participants will be able to:

  • Define KPI and its relevance to the participants’ areas of responsibility
  • Using KPIs to Measure, Align and Reward Employee‎
  • How to Choose the Right KPIs for your Organization
  • How to brainstorm performance measures
  • Useful Templates for reporting performance measures
  • A resource kit for a consultant, coach or project lead to enhance performance management
  • Quick Tips on how to Set expectations and work together to improve performance
  • Effective Assessment and review performance strengths and weaknesses
  • Enhance awareness of obstacles to success and take actions to overcome them
  • How KPI can contribute to organizational objectives
  • Ways to conduct appraisal fairly, objectively, transparently and without favoritism

Target Audience

This workshop is specially designed for executives, managers, senior management and anyone who has staff reporting to him/her.

Course Outline

Day 1

  • Introduction to Performance Measurement and KPI
    • What is KPI?
  • How are KPI, behaviors and incentives linked together with the Job Description?
  • The reasons for setting KPI
  • Right & wrong types of KPI
    • How to set the correct KPI incorporating industry and departmental perspectives?
  • Parkinson Principle and Goal or Target Setting
Day 2
  • System concept & Review system
    • What is a management system?
    • Why should there be a review for performance?
  • Understanding Performance Appraisal (PA) System, with JD perspectives
    • Common problems with PA system: case study
    • How to fix these?
  • How to systemize the PA properly
    • Objectivity
    • Fairness
    • Transparency and Favoritism
    • case for your organization, including promotion guideline
  • Summary and Workshop:
    • Set KPI for respective areas or departments
    • Help to explain to subordinates how KPI is applied to performance appraisal system
Withdrawal/ No-show Policy
Notice Period: Withdrawal / Cancellation Charge
More than 14 days S$200
Less than 14 days 100% of course fee
Less than 3 working days or No-show 100% of course fee
Privacy Clauses
At Aventis, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To issue certificate to the course participants.
  6. For marketing of courses to participants via E-newsletter.
  7. To deal with any matter related to the course.
Replacement Policy
Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.
Terms and Conditions
• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• Aventis reserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination

Available Course Sessions

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Trainer Profile

Organizational Coach and KPI Expert: Andrew Cheah

Andrew Cheah has been a trainer and management consultant since 1991, specialising in the areas of performance management, productivity improvement, behavioural change and leadership. Andrew has trained clients from diverse industries such as in banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.
Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.
Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist in New York.