Essential Skills for Super Secretaries and Power Administrators

Aventis Learning Group

Course introduction

A secretary or administrator is definitely not limited to one type of task and there's no doubt that without you the office would come to a screeching halt One minute you're making sure the boss is prepared for his meeting and the next you're sorting through all the never-ending email and fielding phone calls. You're the only person in the entire office to know where anything is.. and you are not allowed to forget anything. You're in one of the world's toughest job, yet everyone hilariously thinks your job is easy. You are the Secretary or Administrator - the unsung hero or heroine in the office This fun and enriching workshop will equip you with the advanced skill, tools and checklist you need to overcome any major challenges at different organisational levels in today's business environment. Gain the latest expertise you need to excel in your role as an a super administrative executive, PA or secretary. Filled with real life case studies and helpful tips, this 1 Day highly interactive and jam-packed course is facilitated by highly experienced coach Ms Maxine Teo who will handhold you to develop and fine-tune your personal skills to succeed under the most demanding condition.

Course Benefits

Upon completion of this workshop, participants will be able to:

  • Perform their duties and responsibilities to the required standards of the profession
  • Perform their office administrative responsibilities with greater effectiveness and efficiency
  • Establish a productive and cooperative partnership with stakeholders from all levels
  • Effectively set priorities and manage time
  • Effectively manage change, conflict and interpersonal relations
  • Practise effective problem-solving and decision-making skills

Target Audience

Secretaries, Personal Assistants and Administrators who are serving in a supportive role to Senior Management

Course Outline

Introduction of POWER© toolkit to supercharge your PAs and administrators

  • People skills
  • Organizational skills
  • Writing skills
  • Efficiency tools
  • Resilience
Tool 1: People skills
  • Learn how to build up your emotional currency account
  • Know the importance of EQ to help others help you
  • Be equipped with the positive words to use and trigger words to avoid
  • Adapt your communication style to be more productive and effective
Tool 2: Organizational skills
  • Be aware of your strengths and weaknesses in organizing things
  • Learn tips on how to more effectively manage your boss’ calendar
  • Know how to use technology to speed things up
Tool 3: Writing skills
  • Identify your own writing style
  • Learn how to use the PLAN format to better structure your emails
  • Have a list of email openers and closers to inject warmth and personality into your emails
  • Know what to include and exclude in minutes writing
  • Be equipped with various phrases and words to make your minutes more interesting and concise
Tool 4: Efficiency tools
  • Know how to better manage yourself to manage time using time management tools
  • Learn how to use social media to power up your message quickly
Tool 5: Resilience
  • Develop and strengthen your emotional resilience
  • Know the 3 stages of problem solving and learn how to better overcome challenges at work
  • Learn the art of self-empowerment to stay positive and strong

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Ms Maxine Teo

Maxine Teo is a tri-lingual corporate trainer, facilitator and speaker with a passion for colourfully impacting and inspiring lives. With over 20 years of training experience working with diverse teams across Asia, Maxine has a knack of turning complicated concepts into practical applications. She is one of the most prolific trainers in Asia, having successfully completed more than 1000 days of trainings over 30 cities around the world.

Maxine is fluent in spoken and written English, Mandarin and Cantonese and she delivers her solutions in the three languages seamlessly to help her clients achieve their highest level of understanding.

Her clients have benefited from her cross-industry insights and sharing of best practices. She has many repeat clients including private banks like UBS, Credit Suisse, DBS, OCBC, UOB, Standard Chartered Bank, Bank of East Asia, Bank of China, Shanghai Pudong Bank, China Construction Bank, HSBC, Citibank; insurance companies like TaiKang Insurance, MSIG Insurance, Generali Insurance, NTUC Income; telco companies like MobileOne, Alcatel Lucent; motor car companies like BMW Asia; pharmaceutical and chemical companies like BASF, Menarini, Johnson Matthey, FMC, Abbot Laboratories; government institutions like Singapore Prisons, MINDEF, IE Singapore, WDA and retail giants like Philips and Courts.

Coming from many years of working in the financial services industry, Maxine shares her experience and knowledge in Relationship Management topics like Effective Communication, Cross Cultural Awareness, Managing Virtual teams, Business Etiquette, Advisory Sales (B2B & B2C), Negotiation Skills, Presentation Skills, Time and Stress Management and Customer Service Excellence. The skills she imparts are especially applicable to service and relationship-based industries like finance and banking, insurance, real estate and retail.

Maxine graduated with merit from National University of Singapore with a Bachelor of Business Administration. She holds a Professional Diploma in Training & Development, a Professional Certificate in Designing & Facilitating Experiential Learning and accreditations in various psychometric tools like True Colors and DISC behaviour profiling.

A renowned local training institution has awarded Maxine with the coveted title of “Trainer of the Year” for two years in a row in 2013 and 2014, and the “Star Trainer 2015” award in recognition for her excellent work delivered to its corporate clients. What further sets her apart from most trainers in the industry is her ability to connect with her audience instantly with her authenticity and personal energetic style.