Managing Your Business Knowledge Assets

NTU Professional and Continuing Education (PaCE@NTU)

Course introduction

Businesses are constantly faced with high staff turnover as a result of resignations, the need to lay-off workers and staff retirement. Whether the economic situation is good or bad, employees will resign or retire. The important question to ask is: “Are we losing more than just an individual?” Everyone who has worked in an organisation would have built up expertise and knowledge. It is easy to focus on the revenues and costs but forget about the valuable intangibles that leaves the organisations every month, every year. How many companies spend loads on training new hires instead of spending on ways and methods to capture knowledge from their employees?

There are fundamentally three types of knowledge that businesses need. First there is the knowledge that is in your head; that basic knowledge that you need for any job and which can be explicit like those in a manual or implicit which comes from experience and doing a piece of work. Secondly, there is social capital or knowledge. This is the knowledge of how to collaborate and get people to work with you. Managerial skills are one category of such knowledge. Thirdly, there is future knowledge or knowledge that you need for your business to do well. This is knowledge that future leaders in your company must have.

Due to the different characteristics of each of the three types of knowledge, the methods of transferring that knowledge, keeping that knowledge and using it within the organisation will differ. With the amount of scientific, technical and managerial knowledge exploding over the past 30 years, companies that have a handle on the knowledge it has created and exploited, will almost always perform better than others. 

Course Benefits

The objective of this course is to equip individuals (and companies) with the fundamental tools and methods of transferring knowledge, capturing knowledge and exploiting them for business strategy. This course will help you to:

• Identify the skills and knowledge your company needs
• Identify potential gaps in the current situation
• Identify which method for knowledge/skills transfer will be best for your organisation
• Develop a framework to help stem the potential loss of skills and knowledge from your organization.

Target Audience

This course is designed for: 
• Mid-level to Senior management 
• Anyone with an interest in knowledge management and business intelligence  

Course Outline

• Fundamentals of Knowledge Management (KM) and Business Intelligence
• Analysis of Knowledge Assets within the organisation
• Managing Knowledge Assets
• Knowledge transfer methods

This is an interactive course with a mixture of lecture, group work and discussions. With active participation from attendees, there will be rich cross-learning that will enhance each individual’s knowledge. This course is highly practical and participants can use what is taught to evaluate their knowledge and skills assets and needs.  

Cancellation & Refund Policy
A written notification to or fax to
6774 2911 before course closing date.
No cancellation charges (Full refund)
A written notification on or after course closing date. No Refund
SkillsFuture Credit (if applicable):
- Participant to cancel their claim with WDA
- PaCE Collegereserves the rights to collect the full fee amount from the participant
Replacement Policy
Given a 3 days notice before course commencement, companies may replace participants who have signed up for the course. Terms and conditions apply.
There is no replacement for participant utilising SkillsFuture Credit. Participant to cancel their SkillsFuture Credit claim with WDA.
Terms and Conditions
• Course is subject to a minimum participation before commencement
• Course is subject to a first-come-first-serve basis in light of overwhelming responses
• PaCE Collegereserves the right to change or cancel any course or trainer, in light of unforeseen circumstances
• All details are correct at time of dissemination
Privacy Clauses
At PaCE College, participants’ personal information is collected, used and disclosed for the following purposes:
  1. To process your application.
  2. For course administration and billing.
  3. To enable the trainers to know the background of the course participants.
  4. To submit to governmental authorities for funding verification, administration and survey conducted by them (only applicable to funded courses).
  5. To submit to NTU Alumni Affairs Office, NTUC and other relevant organisations for course discount verification (if applicable).
  6. To issue certificate to the course participants.
  7. For marketing of courses to participants via E-newsletter.
  8. To understand and study the profile of its course participants for NTU’s policy making and planning.
  9. To deal with any matter related to the course.

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Mr Tay, Francis

Francis Tay is an adjunct lecturer teaching Business Intelligence in the Master of KM course at Nanyang Technological University (NTU). He also holds the Chief Operating Officer position in a water treatment technology company and a Director position of a trading and distribution company.

Francis's work experience in international markets and business stretches back more than 18 years. These include being the Director of marketing and implementation services at Global Business Insights Pte Ltd (GBI), a wholly-owned subsidiary of IE Holdings, and senior positions in IE Singapore overseeing the overseas development of Singapore’s International Trading, EPE and ICT sectors. In addition, Francis has also held Centre Director positions at IE’s overseas offices in the US and UK.

The various experiences have put him in a good position to understand and work with large and small, local and foreign companies in the area of market entry and overseas implementation strategy. Examples include market entry projects in US, Europe and Asia, and feasibility study project in Mexico. Francis has also contributed opinions and views to trade association’s publications as well as mainstream publications like 'The Edge', and public talks at corporate organised events.

Francis obtained his Honours degree from NUS, majoring in Economics and Computer Science & Applications, and his Master of Science in Management (Sloan Fellowship) from the London Business School in the UK under an IE Singapore scholarship. Francis served 5 years on the National Youth Council’s Singapore Youth Awards (SYA) Entrepreneurship committee and is currently participating as a mentor to companies under the Ascendas-NUS Entrepreneurship Centre mentorship program.

Married with two children, Francis enjoys golf, reading (especially journals) and having challenging discussion on business and market strategy, research and innovation.