WSQ Achieve Work Effectiveness in Security Environment

NTUC LearningHub


Course introduction

What's In It For Me Core module under nationally recognized diploma in security management. Determine work priorities, plan and complete work tasks competently. Be able to monitor own work performance and maintain professional development.



Course Benefits


Course Objectives
This course enables security personnel to determine work priorities, plan and complete work tasks, monitor own work performance and to develop and maintain professional development.
 



Course Pre-Requisites


  • Obtained Advanced Certificate in Security Supervision and at least a "N" level educational qualification
OR
  • At least an "O" level educational qualification with at least 2 years of working experience
OR
  • Participants with the following competency ratings from the Employability Skills are eligible:
  1. Listening/Speaking Min. Level 7
  2. Reading/Writing Min. Level 7
  3. Numeracy Min. Level 7



Target Audience


Who Should Attend

  • Security Supervisors with Full Advance Certificate
  • Security Agency Manager
  • Security Operations Manager
  • Chief Security Officer
  • Security Executives
  • PMET individual who meet the minimum requirement pre-requisites



Course Outline


On completion of this unit, learner shall be able to:

Determine work priorities

  • Obtain and review assignment instructions and relevant information to identify Organizational and client requirements which include job specifications from clients, site survey, performance targets/ business objectives, aligned to client's requirement 
  • Identify personal work responsibilities and confirm with appropriate person within organization.
  • Prioritise and schedule work tasks for completion within designated timeframes.
  • Identify factors contributing to completion of work tasks and develop solutions to address variances to operational plans as appropriate
  • Discuss and obtain approval for variances to operational plan from appropriate person which may include possible problems with new implementation sites and new training programmes for staff.
  • Maintain relevant records keeping and documentations which may include work schedule, operational plan and variations to operational plan.
Plan and complete work tasks
  • Analyse and prioritise completing demands to align organisational, team and personal goals and targets.
  • Identify resources needed to achieve work tasks and proactively seek advice and/or support within organization where necessary. Support may come from human resources, logistics department, clarification from operations and executive/ manager.
  • Use appropriate technology efficiently and effectively to manage work tasks such as personal communication devices (for offsite), computer networks and internet/ emails
  • Establish specific work performance standards with appropriate person
  • Complete work tasks according to agreed timeframe and inform person where work tasks cannot be compled.
  • Maintain relevant records keeping and documentation.
Monitor own work performance
  • Conduct self assessment of personal skills and knowledge competencies relating to work performance, seek feedback on work performance from clients and colleagues and identify personal strengths and areas of improvement.
  • Review work performance on regular basis with appropriate person through formal/ informal session and seek feedback directly on work performance.
  • Maintain records and information relating to work performance.
Monitor own work performance
  • Conduct self assessment of personal skills and knowledge competencies relating to work performance, seek feedback on work performance from clients and colleagues and identify personal strengths and areas of improvement.
  • Review work performance on regular basis with appropriate person through formal/ informal session and seek feedback directly on work performance.
  • Maintain records and information relating to work performance.
Develop and maintain professional development
  • Identify and prioritise areas for development relevant to work performance, in line with organizational and personal goals and objectives.
  • Develop action plan for professional development in consultation with appropriate person to clearly identify measurable outputs and define timeframe for implementation.
  • Review professional development and training opportunities to improve own competence with appropriate person within organization for training and educational opportunies, job rotation, business development assignments and special ad hoc/ new projects.
  • Maintain professional competence through monitoring and adopting new developments and trends within industry. 
  • Regularly review personal goals and objectives to meet changes in organizational and client requirements.
Course Duration
24 Hours (Including Assessment)

Mode of Assessment
A 2 hours assessment will be conducted by LHUB at the end of the module.
  • 1 hour for written test (2 weeks after training)
  • 1 hour for final interview (1 week after written test) 



Available Course Sessions


Please click here to stay updated on upcoming sessions.



Trainer Profile


NTUC Learninghub Pte Ltd (Executive Arm of NTUC LearningHub)

NTUC LearningHub® employs industry experienced and vendor certified instructors. These instructors are required to achieve sufficient qualifications before leading a class. In addition, we work with partners to deliver the latest course materials and computer facilities so that students can learn critical skills and prepare for the examinations.



 

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