Effective Performance Management and Appraisals

NTUC LearningHub

Course introduction

Do you dread conducting appraisal sessions? Do you find them to be a time-wasting and paper filling exercise? Performance Management starts with setting SMARTER objectives that staff are committed to. Through constructive feedback, coaching and appraisal discussions, supervisors can support their staff to achieve these objectives. Effective performance management ensures staff are motivated and engaged to achieve high performance. This creates a win-win outcome for staff, management and organisation.

Course Benefits

Course Objectives
In this one-day course, participants will learn how to:
Adopt a holistic framework and positive mindset towards performance management
Align objectives of organisation, self and team members
Effectively set SMARTER objectives and obtain commitment from staff to achieve them
Give constructive feedback and coaching to support staff performance
Apply a comprehensive and structured approach to ensure a fruitful outcome from the appraisal discussions.
Use the appraisal discussions to develop staff potential and engage in career discussion
Follow up and monitor the performance after the appraisal discussion
Apply different interventions to handle high, average and low performers

Target Audience

Managers, Supervisors and Team Leaders who are responsible for the performance of their team members

Course Outline

Course Duration
8 hours  

Course Outline

  • Elements and Key Success Factors of Performance management
  • Concerns of appraisals by supervisors and staff
  • The purpose and benefits of performance appraisals
  • Reasons why people do not perform
  • Set individual SMARTER objectives that are aligned with team, department and organisational goals
  • Gain commitment of staff in the achievement of work objectives
  • Constructive feedback and coaching throughout the year to support staff performance
  • Skills needed for effective feedback, such as questioning, paraphrasing and listening techniques
  • A comprehensive and structured approach towards effective appraisal discussion that engages staff
  • Avoid pitfalls in appraisals, such as halo effect, stereotyping
  • Handling high, average and low performers effectively

Available Course Sessions

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Trainer Profile

NTUC Learninghub Pte Ltd (Executive Arm of NTUC LearningHub)

NTUC LearningHub® employs industry experienced and vendor certified instructors. These instructors are required to achieve sufficient qualifications before leading a class. In addition, we work with partners to deliver the latest course materials and computer facilities so that students can learn critical skills and prepare for the examinations.