Managing Diversity (WSQ Manage A Diverse Service Environment powered by John Maxwell) - L3

NTUC LearningHub

Course introduction

Learn how to explore different ways and methods to heighten team cohesion How to turn threats and challanges into opportunites for the organisation Able to achieve Organisation service excellence What are some habits of successful self-leaders? How can business leaders create value out of workplace diversity? The first rule of leadership is to always lead yourself well. An important key for effective leaders is committing one self to the lifelong practice of self-awareness and comprehending the diverse world around us. When leaders work on their self-awareness, they become more aware of the things that are happening around them and are able to intervene by taking on a leadership role. In this programme, learners will explore topics on self-discovery, people intelligence and how to become a charismatic leader. They will also understand how to turn diversity challenges into opportunities and identify useful methods to heighten team cohesion. Be a great leader by sending a powerful message of your commitment to diversity and inclusion today. Based on John Maxwell's signature leadership series programmes, insightful and powerful concepts from "5 Strategies to Win with People" have been included to support the course objectives and enhance your learning journey.

Course Benefits

Course Objectives
At the end of the programme, learners will be able to:

  • Promote an inclusive work environment
  • Build team cohesion to achieve organisational service excellence
  • Manage challenges and opportunities relating to diversity that have implications on service delivery

Course Pre-Requisites

Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Medium of Instruction & Trainer
Trainer : Trainee Ratio is 1:24

Target Audience

Who Should Attend
Professionals and service coaches empowered with leadership roles such as Supervisors and Service Team Leaders.

Course Outline

Course Duration
16 Hours / Full-time

Course Outline
1. Manage Self

  • Do You Like Yourself?
  • Are You People-Intelligent?
John Maxwell Highlights: Explore who you really are and how you determine others through The Lens Principle.
2. Manage Individuals
  • They Are All Made Differently
  • They Have Varying Levles of Abilities
  • Your Commitment to Your Team
John Maxwell Highlights: Identify your blind spots and practice The Exchange Principle.
3. Manage A Diverse Team
  • Celebrate Inclusiveness
  • Embrace Diversity
  • Manage Opportunities & Challenges Arising from Diversity
  • The ABC's of Building Team Cohesion
John Maxwell Highlights: Understand The Boomerang Principle and how to create synergy within your team.
Mode of Assessment

Participants would be assessed through course assessment exercises
Certification Obtained and Conferred by
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
  • Mapped to WSQ Manage A Diverse Service Environment

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

The John Maxwell Company

All John Maxwell workshops are delivered by local trainers accredited directly by The John Maxwell Company.