WSQ Conduct Staff Performance Assessment (SSF)

Avanta Academy

Course introduction

Previously known as WSQ Appriase/Evaluate Staff, this 2-day course takes learners through the systematic process of preparing and scheduling a performance appraisal interview. It provides learners with the steps required to conduct an effective performance appraisal interview, guides them through the various methods to encourage staff  development, and finally explores the types of reward or recognition you can use to increase staff motivation and satisfaction. Once learners have mastered the steps in each section, they will be confident in developing and executing an effective performance appraisal system that will help their staff or colleagues grow together with their company. At the end of the module, learners are required to complete a total of 1 hour and 30 minutes of summative assessment, comprising a written assessment, role plays and oral questioning. Upon successful completion of course and assessment, learners will be awarded a Statement of Attainment (SOA) issued by SkillsFuture Singapore (SSG). If you require classes that are not in our schedule, please contact us for assistance. SDF (SSG) funding up to 90% of course fees available for S'poreans and PRs. SkillsFuture Credit funding available for S'poreans. All terms and conditions apply.

Course Pre-Requisites

Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5). For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course.

Target Audience

  • This course is ideal for managerial personnel comprises F&B managers, assistant managers, and supervisors who execute and oversee the appraisal system and staff development of the organisation.
  • PMEs who have made or are contemplating a career switch to the F&B industry. New to the trade, this group would require the necessary competencies and skill-sets to hire the right people in their organisation.

Course Outline

Through our experiential classroom training, learners will learn how to:

  • Plan / schedule performance appraisals
  • Conduct performance appraisal interviews
  • Encourage staff development
  • Use reward and recognition systems

Available Course Sessions

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Trainer Profile

WSQ Certified Trainer

WSQ Certified Trainer by SkillsFuture Singapore (SSG)