WSQ - Lead Workplace Communication and Engagement (Managerial Level)

NTUC LearningHub


Course introduction

Lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms.  Assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes.



Course Pre-Requisites


There are no entry requirements. However, Learners are assumed to:

  • Be able to speak, listen, read and write English at a proficiency level not lower than the   Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
  • Be able to manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy (WPN) level 4



Target Audience


The job role(s)/ occupations that this unit would be relevant to may include those whose skills, knowledge and work activities undertaken are represented by the level of complexity that fits into the following description:

Nature of Skills and Knowledge:

  • Able to apply and contextualise skills and knowledge in a broad range of high level technical and professional work activities in a wide variety of context
  • Sound understanding of theoretical concepts in a field of study
Nature of Work Activities:
  • Requires significant organizational and resource management
  • Performed under minimal supervision
  • Requires a significant degree of judgment and decision-making
  • Has substantial degree of individual accountability and autonomy within broad boundaries
  • Pre-empts and/or addresses emergent and non-routine problems through well-deliberated guidelines



Course Outline


Course Objectives
On completion of this unit, the participant will be able to perform the following:

  • Conduct research on best practices in workplace communication, evaluate their sustainability for adoption and establish benchmarks for the organization
  • Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organizational goals and objectives
  • Develop communications plan to implement communication strategies and mechanisms
  • Use communication strategies to influence organizational culture and motivate employees to commit to the organisation’s vision, mission and core values
  • Evaluate employees’ level of acceptance of organization’s vision, mission and core values and take corrective actions where needed
  • Evaluate effectiveness of communication strategies and mechanisms and implementation plan
  • Establish the actual causes of conflict or dispute and plan for negotiation
  • Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues
  • Conduct negotiation to achieve organizational goals and win-win outcomes by applying negotiation strategies and effective communication skills
  • Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner



Available Course Sessions


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Trainer Profile


NTUC Learninghub Pte Ltd (Executive Arm of NTUC LearningHub)

NTUC LearningHub® employs industry experienced and vendor certified instructors. These instructors are required to achieve sufficient qualifications before leading a class. In addition, we work with partners to deliver the latest course materials and computer facilities so that students can learn critical skills and prepare for the examinations.



 

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