Impressing your Customers by Going an Extra Mile

MDIS


Course introduction

Average just won’t make it in the Millenia…

Customers today are more informed and more demanding and they know quality service when they get it. And they won’t think twice to take their business elsewhere when they don’t. Keep the customers coming back is what the Service Professional does…going beyond the everyday service that customers expect and anticipate. Let’s start making the customers feel special and create the connection between the quality and you!



Course Benefits


Upon completion of this workshop, participants will be able to;

  • Create memorable customer service
  • Traits and skills to become a top-notch Service Professional
  • Provide service excellence
  • Keep customers loyal



Target Audience


Frontline staff and Service staff



Course Outline


  • Making the customers feel special
  • Fostering a spirit of service
  • Get hold of that ‘Crib Sheet’
  • Critical moments to create a 100% positive experience
  • Service is only one piece of the puzzle
  • Know what they like
  • Achieving Excellence
  • Learn from the top achievers
  • Road to Excellence:  Take the Anticipation Highway
  • Check your credibility
  • Follow the road signs to success
  • You hold the key to excellence
  • Show the human side
  • Stand out in the crowd
  • The 9Cs in service quality
  • Winning back customers
  • Creating legendary service
  • Promote repeat business
  • Right words will keep customers
  • Repeat the formula for success
  • Giving and receiving feedback
  • Managing difficult conversations



Available Course Sessions


Please click here to stay updated on upcoming sessions.



Trainer Profile


MDIS

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.



 

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