Managing Dysfunctions in Teams


Course introduction

There are teams in today’s contemporary world which do not work at the level desirous to deliver results for their organizations. The unproductive behaviours and inattentiveness to results in dysfunctional teams can be attributed to people, with varied interests and vulnerabilities,” says Patrick Lencioni, author of The Five Dysfunctions of a Team.

The overall purpose of this workshop is to enable our targeted audience in understanding the dysfunctions of teams, recognising the signs of dysfunctions in the team, and manage the dysfunctions. The emphasis throughout this seminar is on the application of practical tools and techniques to enhance the effectiveness of managing dysfunctions in teams in organisations. 

Course Benefits

Upon completion of this workshop, participants will be able to;

  • Explain how teams become dysfunctional and relate it to the five dysfunctions of teams.
  • Identify the reframing of blame and use a 3-step process to enable the better productive behaviour.
  • Apply the new understanding of five dysfunctions of a team to a current workplace-related dysfunction in your team.
  • Apply a structured 3-Step process to analysing dysfunctions in teams and ensuing conversation to enable productive, better behaviours.

Target Audience

Professionals and managers currently engaged in working in teams. Much of the work will be based around applying theory to the current challenges and dysfunctions observed in teams which people are involved with.

Course Outline


  • Check-it OUT
  • Dysfunctions of a Team
Understand the dysfunctions of a Team 
  • Individual review scoring of Dysfunctions of a Team and debrief 
  • Trust as the foundation
Essentials to know – how team become dysfunctions and reframe blame
  • Signs of Dysfunctional Teams and debrief of experience-observations of “signs of dysfunctions in …” with examples 
  • Application on signs of dysfunctions and debrief
Understand the dysfunctions of a Team 
  • Individual review scoring of Dysfunctions of a Team and debrief 
  • Trust as the foundation
What works and Further Expectations
A 3-Step Process – Part 2
  • Application on workplace-related examples using the 3-Step Process
Dysfunctional Conversation
Playing the Victim at a Personal Level disclosure and debrief
Crucial “Dysfunctional” conversation
Applying a structured conversation approach in addressing team dysfunctions
Guided Practice “Applying structured conversation approach in handling dysfunctions” in small-group and debrief
How you know it’s working
Working Together as a Team
Develop an Action Plan

Available Course Sessions

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Trainer Profile

Jack Chua

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.