Effective Debt Collection and Recovery Masterclass


Course introduction

Bad times is ahead of us. We expect the next two years to be tough and many entrepreneurs may drag payments to survive. If you are experiencing collection and debt recovery problems, you need to seek for help. Let this 2-days programme guide you through difficult times in debt collection and recovery. Knowing exactly what and how to tackle debt collection issues effectively and efficiently. The course is designed to develop the skills and knowledge of business managers in managing credit portfolios and ascertaining acceptable credit risk, by introducing basic analytical techniques and tools and essential credit risk analysis methodology. Participants should enhance and complete their credit risk management knowledge by learning effective credit risk assessment.

Course Benefits

Upon completion of this workshop, participants will be able to;

  • Understand in-depth the real reasons why debtors cannot pay
  • Understand the collection process and its prerequisites for a successful business
  • Select the appropriate collection strategies to improve cash flow and minimize bad debt losses
  • Develop and formulate effective debt collection policy framework for their organisation

Target Audience

This workshop is for executives involved or responsible in formulating, enforcing and implementing credit policies, and debt collection.

  • Collection Officers
  • Sales & Marketing Executives
  • Credit Officers & Analyst
  • Business Owners and Operations
  • Customer Service and Relationship Managers

Course Outline

What Will Be Covered

  • Effectiveness in Collection
    • Why Collection Efforts Fail
    • Common Approach vs. Creative Collection
    • Strategy for Effective Collection
    • Implementing Effective Debt Collection
    • Credit culture and practice
    • Case study
  • Understanding Debtor’s Behavior
    • How does debtor behave when you call
    • How to tackle difficult situations
    • Why does debtor refuse to pay/ delay payments
    • Illustrations
    • Case study
Instructor led discussions, followed by scenario analyses, Video presentations and self-reflection exercises.

COURSE FEE (NON-MEMBER): S$1,177.00* (including 7% GST)
COURSE FEE (MEMBER): S$1000.45* (including 7% GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%

Structure Duration : Two days  
Time : 9am to 5pm
Commencement Date :
17 - 18 Jul 2017

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Jessica Hong

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.