Building Positive Relationships through Effective Conversational Skills

Excellence Edge International


Course introduction

Effective communication skills help foster cooperation, productivity and teamwork within an organization. Learn essential conversational skills that can boost your influence and effectiveness with individuals and groups in a business setting. Learn to overcome typical barriers to listening strategically, provide constructive feedback, identify strategies for communicating across cultures and generations. Apply core communication concepts and skills to contexts that are critical for enhancing collaboration, increasing message clarity, heightening emotional intelligence, managing conflict and facilitating teams.



Course Benefits


  • Identify their personal communication blocks and apply the conversational techniques to improve their conversational skills.
  • Display confidence in connecting and making small talk with strangers in the first five minutes.
  • List the difficulties that they will encounter in any communication situation and use the dialogue model to effectively manage them.
  • Be able to recognize and deal with difficult behaviours in other people.
  • Acquire skills for assertiveness at the workplace to communicate professionally with bosses, colleagues, subordinates and clients.



Target Audience


This workshop is specially designed for people looking to take more control of their working and/or personal life; become more confident and assertive to achieve their desired outcome, when communicating with others.



Course Outline


Duration

0900 - 1800 hours (9 hours per day)


Methodologies

Facilitator's guidance and presentation; role-play; group discussion; case study and self-reflection; coupled with voice recording so that learners keep their own record for future evaluation. (Note: to increase conductiveness during role-play, a more spacious classroom is preferred)
 

  • Everyone has needs, but what is "needs"?
  • Discover your personality traits and communication styles using Lumina Spark (U.K)
  • Understanding and dealing with various personality traits
  • Understanding and dealing with various conflict management styles
  • Use 4A's Listening Skills to neutralize aggressiveness
  • Assertive Questioning Technique
  • Handling Objections or any unreasonable demand in an assertive manner



Available Course Sessions


Please click here to stay updated on upcoming sessions.



Trainer Profile


Adrian Choo

Adrian has been a trainer with extensive experience in conducting corporate training. Adrian delivered training extensively in Singapore and in various countries in the APAC region, guiding and teaching corporate staff from executive to managerial roles. Previously received training from the President of Singapore Psychological Association, Adrian held the Principal Trainer and Senior Marketing Manager positions in a training institute directed by the President.

Well-known for his flair for incorporating andragogy games; contextualized case studies; and other creative facilitating tools, Adrian delivers impactful trainings that allow transformational learning and job transference to take place. For appreciation of his contribution, Adrian received the Letter of Commendation in his military reservist unit which won "Best Unit Award" for four consecutive years (2010-2014).

Adrian is honoured to be invited as panel judge for the Youth Entrepreneurship Symposium organized by NTUC Nebo in 2010. He is now a mentor for A*STAR Tech Startup, working closely with A*STAR scientists to commercialise their latest tech products in the market. He was also engaged as an instructional designer, curriculum developer and assessor for two courses: Certificate in Curriculum Development and Instructions and Certificate in Harnessing Innovation and Entrepreneurship. Both programs are accredited by London Teacher Training College and are currently conducted in Singapore.



 

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