WSQ Foster Service Innovation powered by ESSEC Business School

NTUC LearningHub

Course introduction

This program will equip learners with the knowledge to be a promoter of service innovation culture, and develop skills to lead and facilitate service innovation efforts within their organisations. They will learn to prepare and lead their team to participate in service innovation processes, evaluate the success of the implemented service innovation ideas and facilitate these towards implementation. These special approaches enable their organisations, teams and individuals to be remembered by customers.

Course Outline

1. My Role In Fostering Service Innovation – Promote

In this segment, service innovation culture will be introduced through exciting examples and case studies from successful innovative service brands. Learners will also learn to identify work practices and procedures where service innovation can take place at their organisations. Most importantly, they will gain awareness of the characteristics, attributes and behaviors of a leader in service innovation.

2. My Role In Fostering Service Innovation – Facilitate And Evaluate

In this segment, learners will learn to identify service innovation opportunities through SWOT analysis and thereafter create a business plan to implement the service innovation ideas. They will also identify methods to evaluate the success of the implemented service innovation idea.

3. My Role In Fostering Service Innovation – Lead

In this segment, useful ways and tools to facilitate and support the generation of service innovation ideas will be  shared. Learners will also be equipped with the knowledge and skills to evaluate and select the innovation ideas and facilitate them.

Available Course Sessions

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Trainer Profile

NTUC Learninghub Pte Ltd (Executive Arm of NTUC LearningHub)

NTUC LearningHub® employs industry experienced and vendor certified instructors. These instructors are required to achieve sufficient qualifications before leading a class. In addition, we work with partners to deliver the latest course materials and computer facilities so that students can learn critical skills and prepare for the examinations.