WSQ Engage in Service Innovation Initiatives powered by ESSEC Business School

NTUC LearningHub


Course introduction

How can you distinguish your service and improve your business? The answer is SERVICE INNOVATION. This cutting edge business programme wil take you to the next level. Get equipped with the fundamental principles of Design Thinking and gain refreshing business innovation insights. Powered by top-notch ESSEC Business School, in collaboration with NTUC LearningHub, this programme will provide you with practical tools to proactively identify innovation opportunities, generate and evaluate the feasibility of ideas that transform the customer experience. Participants will be engaged in a practice-oriented, experential learning process, and be immersed in service innovation initiatives that support strategic organisational objectives.



Course Outline


1. Dream & Explore Innovative Ideas

• Why Design Thinking for service  innovation?
• Design Thinking Framework
• Service innovation in focus
• Benefits of service innovation
• Finding and framing insights
• Techniques to generate ideas


2. Cluster & Evaluate Innovative Ideas

• Select and combine ideas
• Evaluate ideas for possible implementation
• Create a visual mock up with fast-prototyping
• Prepare to present the selected idea to stakeholders
• Create a mock up of the selected idea  


3. Present Ideas & Follow Up With Stakeholders' Decisions

• Present mock up to stakeholders
• Follow up with stakeholders’ decisions
• Implement the selected and approved idea



Price

Individuals may enjoy UTAP and ETS funding. Terms and conditions apply. For more information, please contact us at +65 6336 LHUB (5482) or email ibe@nextu.com.sg

When you sign in to your SkillsConnect, please use the course reference number CRS-Q-0027570-SVC to find this course.


Individual Pricing

Course Fee

w/o GST - S$520.00
w GST - S$556.40


SkillsFuture Funding, >=21 yrs old

w/o GST - S$248.00
w GST - S$284.40


SkillsFuture Funding, >=40 yrs old

w/o GST - S$120.00
w GST - S$156.40


WTS Funding (95%)

w/o GST - S$26.00
w GST - S$62.40


Corporate Pricing

Non-SME

Course Fee

w/o GST - S$520.00
w GST - S$556.40


SkillsFuture Funding, >=21 yrs old ^

w/o GST - S$248.00
w GST - S$284.40


SkillsFuture Funding. >=40 yrs old

w/o GST - S$120.00
w GST - S$156.40


WTS Funding (95%)

w/o GST - S$26.00
w GST - S$62.40


SME

Course Fee

w/o GST - S$520.00
w GST - S$556.40


SkillsFuture Funding, >21 yrs old

w/o GST - S$120.00
w GST - S$156.40


SkillsFuture Funding, >=40 yrs old

w/o GST - S$120.00
w GST - S$156.40


WTS Funding (95%)

w/o GST - S$26.00
w GST - S$62.40


^Applicable for Singapore Citizen ABOVE 21 yrs & BELOW 40 yrs old / Singapore PRs



Available Course Sessions


Please click here to stay updated on upcoming sessions.



Trainer Profile


CIPD Certified Consultant

NTUC LearningHub and its affiliated / associated businesses has a wide range of industry experts that trains many individuals and corporate organisations.

To help trainees and clients customise their training and consultancy needs, our trainers are at hand to provide timely advice and guidance that will ensure a valuable learning experience.



 

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