Certificate in Front Office Operations

BMC International College

Course introduction

The aim of the Front Office Operations is to introduce the students to the systems and procedures required for Front Office Operations. It emphasises the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets.

Course Pre-Requisites

  • Above 16 years old
  • Basic literacy and numeracy skills, and interest in front office work

Course Outline

On completion of this module, students will be able to:

  • Demonstrate knowledge of the key functional areas of front office
  • Describe the function and activities of the reservations, reception and cashiers departments
  • Analyse guest accounting processes
  • Review the use yield management, statistics and reports within the front office operation
  • Explain the importance of security and safety within rooms division including key legislation for reception operations
  • Describe the key features of the communication services available to guests
  • Explain the role front office plays in in selling hotel services and facilities


Local - 20 hours

Method of Delivery

Lecture & Practical

Award Criteria

Students, who satisfy the minimum attendance requirements (75%) will be issued with the 'Certificate of Attendance' by BMC.

Grading System

No assessment

Assessment Information

No assessment

Appeal Process

Not applicable

Expected date of release of Assessment result

Not applicable

Fee Structures
  • All fees are subject to the prevailing Goods and Services Tax (GST) unless specified otherwise.
  • Course Application Fee is NOT REFUNDABLE.
  • Do not pay your school fees before you have signed the standard student contract.
  • All fees quoted are in Singapore Dollar (S$).
  • Fees are subject to periodic changes without prior notice.
  • BMC accepts the following methods of payment:
                2.Cashier's order payable to BMC International College Pte Ltd
                3.Cheque payable to BMC International College Pte Ltd
                5.Credit cards (VISA, Mastercard, Diners Club & American Express)

Full-Payment Structure
Fees Breakdown(shows the full breakdown of total payable fees) / Total Payable(S$)
Course Application Fee (not covered under FPS and not refundable) - $50.00
Tuition Fee - $300.00
Course Material Fee - $20.00
(A) Total Course Fees Payable - $320.00
Total Course fee after Goods and Services Tax (GST) with Course Application Fee - $395.90

Local - N.A - 20 hours
SDF - N.A - N.A
International - N.A - N.A

Ang Mo Kio Commencement Dates/Timing
  • 5 Oct'15, 1pm to 5pm (Sa)

Bukit Merah Commencement Dates/Timing
  • 5 Sep'15, 1pm to 5pm (Sa)

Jurong East Commencement Dates/Timing
  • 14 Aug'15, 7pm to 9:30pm (Fr)
  • 6 Sep''15, 1pm to 5pm (Su)
  • 12 Oct'15, 7pm to 9:30pm (Mo)
  • 4 Dec'15, 7pm to 9:30pm (Fr)

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Ms. Christina Lim

Adv. Diploma in Hospitality Management with academic and industry experience