Powerful Listening from the Inside Out

Marketing Institute of Singapore - Executive Development

Course introduction

Listening is one of the most important skills we can learn and nurture. How actively we listen has a major impact on our job effectiveness, and on the quality of our relationships with others in the world. We listen to Get Information, Understand, Learn, Connect, Act Out, Get Results and we listen for enjoyment too! Given all this listening we do, we would think we'd be good at it! In fact we're not. Based on a study, we only remember 25-50% of what we hear. That means that when you talk to your boss, colleagues, customers or spouse, children for 10 minutes, they only really hear 2 1⁄2 - 5 minutes of the conversation. Turn it around and it reveals that when we are receiving directions or being presented with information, we aren't hearing the whole message either. We hope the important parts are captured in our 25-50%, but what if they're not? Clearly, listening is a skill that we can all benefit from and improve. By becoming active listeners, you will enhance your communication effectiveness, as well as your ability to connect, influence and negotiate. Most importantly you will boost the capacity to understand others and make yourselves understood. What's more, you'll definitively increase your chances to positively handle conflicts and minimise misunderstandings - crucial factors for peak performance at the workplace and harmony in family and relationships.

Course Benefits

Participants will be enabled with the awareness and tools necessary to:

  • Understand the real meaning of listening from the inside out
  • Recognise the commonalities between listener and speakers
  • Learn about body language, verbal and non-verbal cues in the listening process
  • Build awareness of the behaviors that can sabotage our ability to listen properly
  • Introduce empathic listening
  • Become aware of the power of questions in the listening process
  • Develop the ability to stay in focus when listening
  • Comprehend the difference between active and passive listening
  • Understand the impact of our emotions when we approach listening, at work and in the family
  • Learn the three major steps in the listening process
  • Build awareness of the power of self-responsibility when we listen
  • Become aware of the kind of speaker and listener you are, and develop an action plan to enhance strengths and eliminate weaknesses
Key benefits include:
  • Enhancing the quality of your team relationships at work
  • Boosting ability of leaders for effective listening and communication
  • Becoming aware of the different elements involved in the listening process and therefore boosting the effectiveness of your communication
  • Learning how to listen in two directions: inside and outside
  • Building awareness about the quality (positive or negative) of your communication exchanges, internally and externally
  • Contributing to create a positive and success working and family environment

Target Audience

Leaders, Entrepreneurs, Public Speakers, Sales, Marketing and Service Personnel, Employees, Students, Teachers and Parents.

Course Outline


  • The InsideOutYou 4Dimensions Model
  • The power of listening from the inside out!
Listening to the Outside
  • Am I a better listener or speaker?
  • Understanding body language: non-verbal cues explained and cultural blocks
  • What is real listening?
  • Where and when do we learn to listen?

  • The 8 major behaviours sabotaging our listening process

  • Why do I need to listen? The power of self-motivation
  • Challenging speakers: listening when it is hard

  • The 3 major steps in the listening process

  • The power of questions when we listen

  • What is empathic listening
Listening to the Inside
  • Listening starts from myself, inside
  • The importance of listening to our thinking process and our emotions
  • How emotions and EQ are the foundation for empathic listening
  • Tools to review and change all the listening habits that sabotage present results at work and in life

Available Course Sessions

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Trainer Profile

Elisabetta Franzoso

Elisabetta Franzoso is the creator of InsideOutYou™ personal development that empowers individuals to unleash their creative and emotional potential and achieve life-enhancing total well-being. Developing and transforming from the inside out in the 4 dimensions of human communication - Physical, Intellectual, Emotional and Relational - bring effective, long-lasting results. Elisabetta's Communication in 4Dimensions™ program series motivates participants to boost communication abilities and increase personal effectiveness in both work and relationships.

Her first book, Stella's Mum Gets Her Groove Back - A True Story (Homes4Hope Publications, 2008) inspires readers with a frank account of her personal struggles, and triumph over abuse, denial and emotional addiction. Her own successful transformation is testimony to her advocacy of the individual taking charge of one's life and building change from the inside out.

Using her professional training and lessons learnt from her life experiences, Elisabetta is now dedicated to supporting people around the world achieve Personal Freedom through Love and Self Responsibility.

Elisabetta has been living in Asia since 1993, and through her multicultural experiences in Asia and Europe has developed a unique way of presenting sensitive topics in a high-energy, thought-provoking nonjudgmental approach. Her interactive style and immediately applicable "how to's" have seen clients invite her back repeatedly. She is a recognised professional speaker by Asia Professional Speakers Singapore (APSS) which has published her essay Communication in 4Dimensions in its compilation 88 Essential
Secrets for Achieving Greater Success at Work (Marshall Cavendish, 2012).