Listening is one of the most important skills we can learn and nurture. How actively we listen has a major impact on our job effectiveness, and on the quality of our relationships with others in the world. We listen to Get Information, Understand, Learn, Connect, Act Out, Get Results and we listen for enjoyment too! Given all this listening we do, we would think we'd be good at it! In fact we're not. Based on a study, we only remember 25-50% of what we hear. That means that when you talk to your boss, colleagues, customers or spouse, children for 10 minutes, they only really hear 2 1⁄2 - 5 minutes of the conversation. Turn it around and it reveals that when we are receiving directions or being presented with information, we aren't hearing the whole message either. We hope the important parts are captured in our 25-50%, but what if they're not? Clearly, listening is a skill that we can all benefit from and improve. By becoming active listeners, you will enhance your communication effectiveness, as well as your ability to connect, influence and negotiate. Most importantly you will boost the capacity to understand others and make yourselves understood. What's more, you'll definitively increase your chances to positively handle conflicts and minimise misunderstandings - crucial factors for peak performance at the workplace and harmony in family and relationships.
Participants will be enabled with the awareness and tools necessary to:
Leaders, Entrepreneurs, Public Speakers, Sales, Marketing and Service Personnel, Employees, Students, Teachers and Parents.
Elisabetta Franzoso is the creator of InsideOutYou™ personal development that empowers individuals to unleash their creative and emotional potential and achieve life-enhancing total well-being. Developing and transforming from the inside out in the 4 dimensions of human communication - Physical, Intellectual, Emotional and Relational - bring effective, long-lasting results. Elisabetta's Communication in 4Dimensions™ program series motivates participants to boost communication abilities and increase personal effectiveness in both work and relationships.
Her first book, Stella's Mum Gets Her Groove Back - A True Story (Homes4Hope Publications, 2008) inspires readers with a frank account of her personal struggles, and triumph over abuse, denial and emotional addiction. Her own successful transformation is testimony to her advocacy of the individual taking charge of one's life and building change from the inside out.
Using her professional training and lessons learnt from her life experiences, Elisabetta is now dedicated to supporting people around the world achieve Personal Freedom through Love and Self Responsibility.
Elisabetta has been living in Asia since 1993, and through her multicultural experiences in Asia and Europe has developed a unique way of presenting sensitive topics in a high-energy, thought-provoking nonjudgmental approach. Her interactive style and immediately applicable "how to's" have seen clients invite her back repeatedly. She is a recognised professional speaker by Asia Professional Speakers Singapore (APSS) which has published her essay Communication in 4Dimensions in its compilation 88 Essential
Secrets for Achieving Greater Success at Work (Marshall Cavendish, 2012).